Devan G. Email & Phone Number

New York, New York, US

San Francisco, CA, US

• Managed a staff of 10 across various teams, working, converting, and qualifying leads to accelerate sales and revenue growth
• Revitalized production efforts after an 80% drop, recruiting and hiring new talent for the team and redesigning ineffective processes to turn around production and amplify growth
• Designed and launched the company's inaugural customer success program for account activation, retention, and growth, ultimately reducing onboarding time from 25 to 8 days and improve retention by 63%
• Spearheaded the modernization of the outdated CRM system, consolidating 10 separate systems into HubSpot to improve customer experience, provide end-to-end visibility, and deliver a 35% increase in conversion

Armonk, New York, NY, US

• Handled $10M+ deals for large financial institutions, including Bank of America, American Express, and Wells Fargo, overseeing software, infrastructure migration, strategic outsourcing, and service deals from.
• Championed hyper-growth opportunities, joining forces with CEOs and senior leadership of 5 ISVs to establish a contact center and build cloud offerings to develop an offering of Cloud Native contact center solutions.
• Forged a critical relationship with a top 100 insurance company to achieve a 6-figure cloud software migration, reducing TCO by 12% and increasing ROI 3Xs within the 1st year
• Developed and facilitated a series of new-hire monthly coaching sessions with high-performing managers and salespeople to optimize performance and accelerate sales

St. Louis, MO, US

• Quickly built an internal product, based on historical demand data, to predict and forecast supply and demand, enabling an edtech startup (now IPOd) to fulfill 10% more in the 1st 6 months, saving an impressive $1M in.
• Instituted market-level S&OP to align business functions and balance supply and demand, striving to achieve sustainable competitive advantage and advance the company in a forward-moving trajectory
• Delivered a projected net contribution margin of $1M by creating and launching full funnel tests, collaborating with managers of PPC advertising, and leveraging machine algorithms to achieve optimal results

Costa Mesa, CA, US

• Led a team of top-notch professionals in a 7-week international project, striving to optimize performance and reduce over-utilization at a contact center in Chile, creating process maps to identify areas to automate.
• Advanced employee performance efforts, developing a supervisor dashboard for leadership with live KPI updates to enable real-time coaching and enhanced training, creating a more efficient and productive staff
• Gained valuable international business operations experience, navigating through language and cultural barriers to build trust and maximize positive outcomes for all parties

• Cultivated key business relationships, securing 5 new accounts to deliver $1.6M in greenfield annual revenue and improve client satisfaction and retention
• Managed 8 existing accounts and championed cross-selling, resulting in a 17% increase in revenue and enhanced client retention
• Leveraged technology modernization, revolutionizing the client experience through the creation of an online client portal to empower clients with self-service, reducing call volume by 40%, enabling instant records.
• Developed an online knowledge database for employees, providing a centralized location for general operating procedures and other critical business information to improve efficiency and productivity and optimize.

Detroit, MI, US

• Promoted at the 1st opportunity 3 times based on the ability to learn rapidly and achieve growth consistently, earning the director role in 2 years instead of the typical 5 years
• Directed and coached a team of 10 mortgage bankers, focusing on qualifying and designing mortgage loans aligned with client needs and goals, accomplishing monthly sales targets of $15-20M to advance hyper-growth efforts
• Single-handedly closed $5-10M in mortgage loans per month, earning top sales performer accolades for impressive sales efforts across tenure
• Named #1 Regional Director of Mortgage Banking for achieving 120% of sales goal and Aces Guild for landing in the top 3 of 5K salespeople in conversion company-wide, demonstrating the ability to deliver results.

Master Of Business Administration - Mba

B.S.E., Industrial And Operations Engineering