Abcam - Order Processing project:Provide complete backend support to successfully process an order for online delivery for Abcam company.Managed time efficiently in order to complete all tasks within deadlines.Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassadorShared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.Worked well in a team setting, providing support and guidance.

Back-office work for Bank of BarodaThe Establishment and Operation of Bank Mitra Kendras at Unbanked villages, Semi-urban and metro city of Pan India to provide Banking Services like A/c Opening, Money transfer, AEPS transactions etcMaintained post and process journal entries to ensure all business transactions are recorded like Sales, Payment, Credit Memo, Purchase Order etcProjects: Bank of Baroda, FI (Financial Inclusion), Project (PM Jan Dhan Yojana)Listened to customers' questions and concerns to provide answers or responses.Provided customers with updates and periodic statements on service developments and changes in trends.Provided excellent customer service by efficiently resolving issues and responding to inquiries.Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.