Devangini Patel Email & Phone Number

Australia

Victoria, Australia

Investigating and resolving the more complex software, hardware and issues for the eHealth product range escalated by the Help Desk. Liaising directly with external customers and vendor partners to resolve escalated issues. Using remote support tools where appropriate to investigate, diagnose and resolve more complex issues. Documenting and reporting on.

• Provide first-level incident detail collection and problem resolution for all users with hardware and software associated and application software. Resolve as many user reported problems as expertise permits using.
• Use advance trouble shooting skills
• Escalate problems as appropriate following the Help Desk procedures
• Accurately record incident details and actions to resolve problems.
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communication with customers during the problem resolution process.
• Utilize superior customer service skills