Devangini Patel Email & Phone Number

Melbourne, Victoria, Australia

• Responsible for providing support services for RACGP business applications, the largest of these being iMIS, Content Manager, Kentico, Monday.com and utilizing ServiceNow for fulfilling service requests and resolving incidents for staff and members of the college to enable to do their job effectively and seamlessly.• Maintain and update knowledge base, training, procedures, and reference materials for key business applications. • Ongoing administration of business applications, ensure to deactivate license for users that have left the organization or not using the application to save cost.• Proactively identify, troubleshoot, and resolve user, process, application, and data integrity issues. Monitor for data integrity issues; report and remediate accordingly. • Complete application testing and regular health checks to identify any functionality, reliability, or integrity issues. • Escalate application issues that can’t be resolved internally to vendors as required. Participate in user acceptance testing and production validation testing. • Support and maintain strong relationships with the Service Delivery support teams, Product Owners, Information Technology Managers, and application vendors. • Raise application system changes via the Technology Change Advisory Board (TCAB) process. • Provide input to application roadmaps to ensure application upgrades are proactively planned for. • Comply with all relevant workplace policies and procedures. • Other duties as required.• Assisted college during CCE exams for doctors to do escalations and monitoring and also Zoom activities.

Technical Support & Issue Resolution:Investigating and resolving issues related to the eHealth product range through the service desk.Using remote support tools to diagnose and resolve complex issues.Documenting and reporting defects or issues found during analysis.Customer & Vendor Liaison:Directly liaising with external customers and vendor partners to resolve escalated issues.Acting as a liaison between customers, internal support staff, and development teams to ensure accurate problem interpretation.Assisting with vendor installation, troubleshooting, and being the first point of contact for new vendors.Assisting with testing and installation of eRx systems.Team Leadership & Training:Training Level 1 and Level 2 Help Desk consultants and Vendor support.Assisting in the allocation of work to eHealth consultants.Acting as the Team Leader in the absence of the regular Team Leader.Leading a team of 10 on short projects, including assigning day-to-day activities and reporting on Service Level Agreements (SLAs).Process & Documentation:Writing wiki pages with step-by-step procedures for client service processes.Accurately recording incident details and actions taken in the Fred Health CW application.Working with applications such as Microsoft CRM, Word, and Excel.Ensuring adherence to Fred IT support procedures, standards, and methodologies.

Melbourne, Victoria, Australia

• Provide first-level incident detail collection and problem resolution for all users with hardware and software associated and application software. Resolve as many users reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.• Use advance trouble shooting skills.• Escalate problems as appropriate following the Help Desk procedures.• Accurately record in Fred Health CRM application(s) incident details and actions to resolve problems.• Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communication with customers during the problem resolution process.• Utilize superior customer service skills.• Maintain continues improvement with knowledge of Fred supported products and services. • Work with Fred Help Team Leaders to identify available training that will enhance and improve computing support delivered to customers.• Add value to the customer through interpersonal and communication skills.2015 - 2016• Worked on ADSL Project – Move all customers internet services from ADSL to ADSL2 (6-month Project)• Liaise with Internet provider, Internal Fred Staff and customers with the move and troubleshooting.

Melbourne, Victoria, Australia

Assigned in Hospital Dispensary: Dispensing through Winifred and IPharmacy. Maintaining the Imprest and orders for 2 Hospitals. Managing the owing and Authority Scripts. Prepared Day Surgery Packages for patients ahead of time. Checking on stocks and expiry dates. Assigned in Onclogy /Asceptic Pharmacy:Prepare dispensing lables through iPharmacy and Winifred. Preparation of Chemotherapy and Asceptic Medication. Manufacture drugs such as Bupivacaine, Pethidine, Trimix..etc Prepare BCG's. Perform routine maintenance procedures on computers. Take stock, order, unpack, check and put away dispensing stock. Check expiry dates and rotate stock. Stamp and collate prescription forms.

Singapore

Assigned in Women’s Retail and Children’s Retail Pharmacies:Typing and filling of prescriptions. Ensuring proper packaging, distribution and maintaining medication profiles of retail customers. Ordering and maintaining stock of pharmaceutical supplies. Worked in Satellite (In-patient) Pharmacy and Children’s Accident & Emergency Pharmacy. Providing helpful advice to Customers on selection of non-prescription items. Managing day to day activities within the Pharmacy department. Assigned in TPN/IV/Oncology Laboratory:Preparation of Total Parental Nutrition for Neonates, Paediatrics and Adult patients. Preparation of Intravenous Admixtures via specialised drug delivery system called Central Line Drug Delivery System (CLDDS). Preparation of chemotherapeutic drugs in isolator. Preparation of Extemporaneous syrup and sterile products such as Eye drops and Dialysis solutions. TPN is prepared by Automated TPN compounded using MM23 Baxa Compounded. Prepare drug compatible Charts for the Nurses and Doctors. Preparing monthly reports on revenue/stocks.

Vadodara, Gujarat, India

Executive Support: Proficient in providing high-level administrative support, including managing calendars, scheduling meetings, and coordinating travel arrangements.Document Management: Skilled in preparing and managing reports, presentations, and correspondence with a keen eye for detail and accuracy.Time Management: Capable of prioritizing tasks and managing multiple responsibilities efficiently to ensure deadlines are met.Effective Communication: Demonstrated ability to communicate clearly and professionally with executives, clients, and stakeholders, both in writing and verbally.Confidentiality: Trusted with sensitive information and adept at maintaining confidentiality in all business matters.Customer Relations: Skilled in managing relationships and interactions with clients, vendors, and internal teams to foster positive business relationships.Event Coordination: Experienced in organizing and managing company events, meetings, and conferences, including logistics, vendor coordination, and attendee management.Problem Resolution: Capable of addressing and resolving administrative issues efficiently and effectively.Decision Support: Experienced in providing decision-making support to the Managing Director by preparing necessary documentation and conducting research as needed.

Dubai, United Arab Emirates

Overseeing and managing the overall Head office duties. Responsible for Special Order Request, Pricing, Customer queries, Ordering and maintaining stock level. Evaluating and Reporting of Company and Staff performance. Managing employee's payroll, increments and bonus payment. Acting Accounts Manager : Oversee vendor invoices and payments and update ledger for the company.Writing Regulations Procedures for the company. Preparing Contract letters and immigration documents.Providing relevant Training packages to the company's employees.

New Jersey, United States

Handling cash flow and transactions. Accountable for ordering and maintaining stock level. Dealing with all returns goods queries. Staff training and customer service.

Vadodara, Gujarat, India

Managed all administrative functions for the Board office, including scheduling, correspondence, and documentation to ensure smooth operations.Collected, analyzed, and presented data to Senior Management, enabling informed decision-making and strategic planning.Facilitated the procurement of necessary government approvals in compliance with legal requirements and regulatory standards.

New Jersey, United States

Assisting the Manager:Overseeing daily transactions and store operations.Ensuring smooth workflow and addressing any issues that arise.Supporting the manager in decision-making processes.Delivering Product Training:Conducting training sessions for employees based on management guidelines.Ensuring that all employees are knowledgeable about products.Providing ongoing training to keep staff updated on new products and procedures.Maintaining Hygiene Standards:Ensuring the store meets company hygiene and cleanliness standards.Conducting regular checks and addressing any hygiene-related issues.Training staff on proper hygiene practices and company policies.

Vadodara, Gujarat, India

Oversaw Pharmacy Operations: Ensured the smooth running of pharmacy activities, maintaining a high level of efficiency and compliance with regulatory standards.Controlled Substances Management: Secured controlled drugs in compliance with legal requirements, ensuring accurate documentation and proper storage.Refrigerated Medications: Managed the proper placement and storage of refrigerated drugs, maintaining optimal conditions for efficacy.Surgical Procedure Support: Assisted pharmacists in the preparation of drug packages for critical surgical procedures such as Angioplasty, Angiographies, and Bypass, ensuring accuracy and readiness.

Houston, Texas, United States

Regulatory Compliance: Adhered to healthcare and pharmaceutical regulations, ensuring all operations met legal and safety standards.Hygiene Standards: Maintained a clean and hygienic workplace, contributing to a safe and effective environment for both staff and patients.Prescription Accuracy: Ensured accurate dispensing of prescriptions, verifying correct dosages and instructions were provided to patients.Medication Preparation: Skilled in compounding, reconstituting, and packaging medications, ensuring precision and quality in every step.