Devang More Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

Own and manage customer relationships from the point of sale through successful implementation.Develop measurements to help understand the impact of successful implementation.Collaborate with cross-functional teams, such as sales, marketing, and customer support, to gather necessary information and resources for successful onboarding.Serve as the main point of contact for new customers, addressing their inquiries, concerns, and requests during the onboarding process.Conduct thorough needs assessments to understand customers' goals, requirements, and pain points.Create and deliver onboarding materials, such as training documentation, user guides, and tutorials, to educate customers on product functionality and best practices.Coordinate and conduct virtual or in-person training sessions to familiarize customers with the product and its features.Work closely with the sales team to ensure a smooth transition from the sales process to customer onboarding.Monitor customer progress during the onboarding phase and proactively identify and address any roadblocks or issues that may arise.Provide regular status updates and reports to internal stakeholders on customer onboarding progress, highlighting successes and areas for improvement.Collaborate with the customer service team to transition customers from the onboarding phase to ongoing account management.

Pune, Maharashtra, India

Build and maintain strong relationships with key stakeholders at strategic accounts, understanding their business objectives and aligning our solutions to meet their needs.Serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests in a timely and professional manner.Conduct regular check-ins with customers to assess their satisfaction, identify opportunities for growth, and proactively address any issues or challenges.Develop and execute strategic account plans to drive customer retention, expansion, and advocacy.Collaborate with internal teams, including sales, product, and support, to ensure seamless onboarding, implementation, and ongoing support for customers.Proactively monitor customer health metrics, such as product adoption, usage patterns, and customer sentiment, and take appropriate actions to mitigate risks and drive customer success.Identify upsell and cross-sell opportunities within existing accounts and work with the sales team to drive revenue growth.Handled a team of 11 CSMs in the Client ServicingConduct business reviews with customers to showcase the value they have derived from our products or services and identify opportunities for further optimization.Serve as a trusted advisor to customers, providing guidance, best practices, and industry insights to help them achieve their business goals.Stay up-to-date with industry trends, competitive landscape, and product updates to effectively advise customers and identify opportunities for innovation.

Pune, Maharashtra, India

Pgdm, Operation Management, A

Bachelor Of Engineering - Be, Mechanical Engineering