Devang Panchal (M.Eng) Email & Phone Number

Brampton, Ontario, Canada

• Work on servers to make sure their Patch is up to date• Guide client if they are having any issues on the front end of the PACS application• Update the IP address of the modality on the server and the SNAT load balancer• Upgrade the firmware of the load balancer and troubleshoot any issue with network traffic• Troubleshooting and configuring Import and Query services on the Windows Server• Adding new modality on the server to perform different kinds of functions such as Query retrieve, Import, Query, etc.• Troubleshoot issues related to storage eg. unable to access, store data, unable to retrieve data, etc• Assist in bringing the site back up if there is a system down (Which is the top priority as this involves Patient health)• Helping different hospitals all over US with Database cluster management and failing over if needed• Checking the logs to find the error and also to check to ensure communication is taking place between the PACS application and application server

Brampton, Ontario, Canada

• Assist customers to Install latest drivers which are essential for printing, scanning, and faxing operations• Educate different features to customize printing and scanning feature• Troubleshoot low print quality issues like smudging of ink, and smeared or burry printout• Fix issues with the printhead, nozzles, ink, and toner cartridges• Identify and resolve unwanted marks on the document due to printer roller• Perform cleaning and deep cleaning to resolve the missing color issue• Provide hardware and software support for PowerShot camera line-up• Assisting customers with high-end cameras for focusing, hardware and software issues• Assist the service team to find the fault in the camera and register the camera in the service portal

Hamilton, Ontario, Canada

• Provide effective and efficient front-line service directly to customer in order to answer questions, resolve issues, disseminating information, transferring to respective key contact if required • Troubleshooting hardware and software issues of iPhone, apple watch, air pods, and iPad • Running a diagnostic test on different sensors like a 3-Axis accelerometer, 3-axis gyroscope, magnetometer (digital triaxial compass), proximity sensor, ambient light sensor, and a GPS receiver.• Diagnose and resolve issues related to battery, iCloud, applied, and NFC• Assist customers with Wi-Fi security and cellular data issues• Documenting technical issues and booking repair appointments at apple authorized store for inspection• Educating and preventing customers from phishing, smishing, and vishing attempts• Follow up and schedule a callback to the end user to ensure that their issue has been resolved• Document issues and solutions appropriately in the core documentation application

• Troubleshoot U-verse internet connection issue by using the Realtime LPA tool which gives the packet hop information. Moreover, we can also check the historic connection details of the AT&t internet modem.• Fix U-verse television issues such as pixelation, freezing, no audio/video, not able to access the DVR recordings, DVR box not working, and many more. This is done using the DVR troubleshooting tool.• Troubleshooting AT&T landline phone issues such as no dial tone, set voicemail, cannot call or receive calls. Moreover, Help the customer to connect the landline phone to the internet, help them understand different types of cables used. • Dispatching technician for the problem found with the ground or aerial cable. Giving the details of technician tickets if it is already created on the account.• Check if there is an outage detected in the customer's area by checking outage tracker tools.• Assist the new agents in adapting to new software which includes CRM, CAP, etc. Proficient in handling a high volume of customer calls escalated to the corporate office. Working knowledge about troubleshooting AT&T user end services which include DTV, Internet, VoIP, etc.• Monitor and maintain the computer system and network for an organization. Diagnosing hardware and software faults.

Windsor, Ontario, Canada

• Training new hires in cooking, packing, and cash counters• Teaching different skills to increase the sales of the store• Assisting Team members with different in-store tasks• Scheduling shifts and keeping a record of weekly inventory• Doing all some back-office work• hosting a weekly meeting with all the crew members to show them their area of improvement

Windsor, Ontario, Canada

• Serving the customer with a delicious drink as per their request in front counter• Helping my co-workers in drive-threw• bake mouth-watering donuts, Timbits, and cookies.• multitasking different minor chores in the stores as an when required• Cleaning the dine-in area so that customers can have a hygienic seating area to enjoy their food and drink• keeping the parking area garbage-free• to make sure the customer leaves the store with a smiling face.

Mumbai, Maharashtra, India

• Maintain and repair computer hardware in the lab• Monitor LAN-based applications and report network issues• Troubleshot different types of network equipment like modem and wi-fi extenders• Scheduled equipment upgrades by coordinating with the equipment inventory department• Assisted students with hardware, software, and installation error issue by being the face of the IT department

Master'S Degree, Elctrical And Computer Engineering, 79.00

Activities and Societies: We had a lot of activities happening all around the year such as resume building, writing support, annual.

Bachelor Of Engineering - Be, Electrical And Telecommunication., 7.31

Activities and Societies: Atharva college always keeps the student engaged with different kinds of religious, technical, and sports.

Hsc, Science, 71.17%

Activities and Societies: Chemistry, Physics and Electronics Lab. I did PCM in this college.

Ssc, Primary And Secondary School, 85%