•Acting as the first point of contact for clients post-sale and setting the tone for their experience with the product and our team•Development and implementation of a standardized onboarding process, leading to faster and higher adoption rates from account holders, increasing TTV and reducing churn•Proficient in identifying and addressing potential adoption issues by remaining customer-centric in my approach•Adept at identifying process gaps and leveraging technology and automation tools to streamline onboarding workflows, reduce manual efforts, and improve overall productivity internally•Collaborating with cross-functional teams such as Sales, Product, Customer Success and Support, to ensure a seamless onboarding experience for clients•Meeting with all new accounts to understand their goals, customize the onboarding process and prepare the account for their Customer Success Manager•Utilization of CRM and project management tools to track onboarding progress, monitor key milestones, and generate insightful reports

• Managing all accounts pertaining to medical school admissions in the Midwestern United States•Acting as the trusted advisor for Deans and Directors of Admissions through managing their onboarding process, supporting their product adoption and guiding them through use of their data to improve their admissions process•Leveraging my relationships to find prospective referrals and leads for the Sales team•Identifying opportunities for complimentary products that serve my partnering accounts' end goals•Liaising between my accounts and internal teams to drive research projects and new product pilots•Providing our internal teams with trends, behaviours and needs of partners in multiple educational fields for marketing and product development• Assisting our Marketing and Product teams with customer behaviours and trends in multiple segments of the health education industry• Volunteering to supervise students during test times and test new product updates to assess the user experience

• Handled between 30-50 cases a day by phone and email, providing an empathetic and knowledgeable first point of contact• Recognized for consistently being in the top rated performers for my team, with a personal average customer rating of 9.7 (of 10)• Supported the customer lifecycle by providing onboarding, technical support and custom workflows for FreshBooks’ users• Assisted with product improvements by documenting trends in customer issues and providing that to to the Product team• Leveraged my position as an engaged first line of contact to identify potential upsells and new accounts for our Sales team• Improved processes from team workflows to product testing and user experience through participation in test groups• Documented best practices for the Support team to ensure that everyone would have a standardized set of internal practices• Contributed to office culture by participating in social event committees, office improvement committee, and onboarding teams for new hires

•Treated patients with digestive disorders through Nutrition Counselling and Colon Hydrotherapy at Naturopathic clinics in Etobicoke (The Wellness Institute) and Toronto (High Park Integrated Health, Toronto Colonics, Liberty Clinic)•Provided a safe, non-judgemental and peaceful environment for patients during colon hydrotherapy treatments•Consulted and educated patients on dietary changes and supplementation to help them reach personalized health goals• Developed, marketed and sold treatment packages to clients

•Coordinated all daily activities for a team of 8 healthcare practitioners including scheduling, billing, treatment plans and processing patient insurance• Developed job descriptions and conducted interviews for new team members• Oversaw all sales, payments, petty cash, and monthly expenses for the clinic• Created marketing materials for both print and online use to drive business to the clinic's therapies and educational seminars.

•Managed the flow of up to 200 clients a day in a multi-disciplinary clinic and fitness studio• Organized the schedules of 22 health practitioners in several therapeutic disciplines• Processed client bookings, payments, and insurance claims• Oversaw all inventory needs for the medical and fitness teams• Active in membership and treatment sales and upsells

•Recruited and trained a team of 80 volunteers to perform political advocacy work based on breast cancer prevention messaging• Organized and hosted a multi-day training in Toronto for volunteers, including arrangement of the venue, travel plans, accommodations and catering• Managed the database of all volunteer information, communications, and promotional/educational materials

• Recruited and trained volunteers for community-wide Cancer prevention initiatives• Scheduled all seminars and workshops in the GTA and co-ordinated volunteers to host those events• Developed and implemented plans of action to engage historically underserved communities in Toronto• Managed the library of health promotion materials, ensuring everything stayed up to date with new research and findings

•Oversaw a total of 32 participants in two United Way sponsored programs for underserved youth (carpentry apprenticeship and small business incubator)• Facilitated weekly life skills classes for participants around personal and professional goals• Established an extensive resource centre for youth looking for help with financial, legal, or mental health concerns

•Supported Toronto City Councillor Paula Fletcher’s office as an in-office administrator and by engaging the east Toronto community through community outreach and public events