Devan Johnson Email & Phone Number

Glen Allen, Va, Us

I am responsible for analyzing, evaluating, resolving, and monitoring power-related issues within a designated geographical area. I utilize active listening and direct questioning techniques to troubleshoot outage sources, assess urgency, and determine impact and resolution. By gathering and analyzing customer calls and computer data, I efficiently pinpoint the location and cause of power outages.I dispatch first response personnel and repair crews promptly to ensure a quick and logical response to outages and emergency situations. Additionally, I manage various non-emergency customer-requested service work in a timely and cost-effective manner, ensuring superior customer service.I provide accurate and timely information to customers and offer first-line resolution to their complaints. My role also involves accurately reporting power outages to customer accounts and tracking estimated power restoration times. During periods of heavy outage transactions or reduced staffing, I assist co-workers to maintain efficiency.I conduct side-by-side training for new hires and present training topics to teams as needed. I am proficient in Dominion Energy programs such as ARCOS, MIMS, NMS, ARM Scheduler, TRSI, 811, Customer Core, and 3270.

I supervised over 25 children daily, ensuring a clean and safe environment by enforcing rules, protocols, and emergency planning procedures. I fostered open communication with parents, guardians, teachers, and administration by scheduling regular meetings and providing updates on student development and overall well-being.I assisted in creating engaging lesson plans that not only educated students but also promoted healthy personal hygiene habits. My commitment to maintaining a safe and nurturing environment, coupled with my ability to communicate effectively with all stakeholders, contributed to the overall happiness and development of the children in my care.

I assembled quarterly progress assessments and milestone reports for 20 children, understanding and acknowledging their individual needs and behaviors. I integrated art, music, literature, science, and math into daily curriculums, creating an interactive and positive environment for the students.Additionally, I collaborated with parents, teaching staff, and administration to develop strong support networks, ensuring the overall well-being and development of the children in my care.

I cared for three children aged two through seven, ensuring a safe, exciting, creative, and trusting environment while meeting guardian expectations. I effectively utilized time management skills to balance schedules, promoting optimal rest, studying, and playtime.I also tutored and assisted five- and seven-year-olds with assignments in subjects including math, science, reading, and writing. By building patient and trusting relationships with the children, I was able to support their academic growth and overall development.

I utilized time management skills to answer phone inquiries, schedule and confirm reservations, engage with guests to maximize customer satisfaction, support serving staff, and remedy customer issues. I managed 60 tables by escorting guests and ensuring the dining area was prepared for customers, promoting a comfortable and enjoyable dining experience.

I maintained high standards of customer service and food presentation satisfaction during high-volume work shifts and fast-paced operations. I accurately handled currency exchanges, ensuring smooth and efficient transactions while delivering exceptional service to guests.

Bachelor'S Degree, Business Administration And Management, General

Education record