Devan Pillai, Cmt, Coc, Cpb, Crcr, Chfp, Lssbb Email & Phone Number

New Delhi Area, India

💥 After almost two decades of professional experience, decided to take a break and focus on training my daughter, who had shown liking towards the game; one of the highlights being that she stood second in Delhi State Under 11 girls category. ✅ Taking all my experience training my daughter and accompanying her to various tournaments, captured the takeaways in a form of a small e-book "Chess for Parents." Check the book out at www.amazon.com

Gurgaon, India

Professional Achievements:🌐 Business Setup and Service Delivery Leadership:Spearheaded the setup of end-to-end operations, managing multiple facets of the business.Led insurance claims denial management for two hospital clients, reducing denials bucket from $0.8 million to $0.4 million.🔄 Change Agent and Cross-Functional Leader:Facilitated weekly, monthly, and quarterly denials dashboard aggregation, fostering synergy between departments.Successfully led cross-functional teams, minimizing friction and creating an enterprise-wide dashboard.📈 Marketing and Content Development:Developed marketing collateral and engaged in content writing for web postings and LinkedIn.Created engaging content on various platforms, contributing to brand visibility and engagement.Notable Contributions:Spearheaded lab coding/charge entry process improvement, achieving 50% savings in the charge entry/coding department.Designed an e-learning RCM training module for enterprise-wide trainings and documentation (🔗 LearningEra).Managed claim denials for two major hospitals, averaging $6 million monthly collections, with a reduction in denials bucket.Maintained live trending monthly denials dashboard, ensuring real-time insights.Service Excellence and Compliance:Received no client feedback and achieved zero turnaround time non-compliance for four consecutive quarters.Exceeded SLA requirements, maintaining an impressive 8 hours turnaround time in service delivery.

Gurgaon, India

Professional Contributions:🎤 Transcription Leadership and CRM Initiatives:Led the transcription wing, contributing to strategic CRM initiatives.📊 Key Responsibilities:Conducted quarterly transcription board presentations.Monitored performance and conducted appraisals for team members.Engaged in email marketing and collateral development.Facilitated monthly client interactions, invoicing, and conference calls.Conducted biannual customer satisfaction surveys.Fostered internal employee engagement through Yammer.Contributed to the company's online presence with website blog postings.Achievements and Impact:🏆 Successfully implemented transcription association best practices.📉 Improved error rate from 4 errors per 1000 lines to 1.5 errors per 1000 lines.⚙️ Increased efficiency from 750 lines per day to 1100 lines per day.Program Management:Oversaw the seamless running of the mentor-mentee program, ensuring its success.

Gurgaon, India

Leadership in Transcription Operations:🔍 Roles and Responsibilities:Oversaw the transcription unit, serving as the single point of contact for all client-related issues.Ensured seamless transcription operations for the new India setup.🌟 Initiatives Implemented:Implemented daily and monthly reward and recognition programs to boost team morale.Created work specialization for enhanced efficiency.Introduced department and shift-wise dashboards for streamlined monitoring.💡 Innovations in Employee Policies:Revamped incentive plans, fostering motivation and performance improvement.Successfully introduced an unconventional leave policy, enhancing work-life balance.

Professional Growth and Leadership Journey:🚀 Career Progression:Began as a trainee and ascended to lead a division of 250 full-time employees.📊 Key Responsibilities:Accountable for the entire division's productivity, quality, and turnaround time metrics.Achievements and Contributions:👥 Workforce Building:Built a robust workforce of over 200 medical transcriptionists and quality analysts.Ensured the delivery of error-free medical reports to hospital clients.🌐 Training and Quality Culture:Led training sessions and disseminated feedback to cultivate a quality-focused culture.🎯 Project Management:Pioneered projects and successfully implemented new client onboarding initiatives.

Core Program

Digital Marketing Specialization

Bsc

Education record

Education record

Education record