I am a seasoned professional with extensive knowledge of sales, customer relations, and the Horeca ecosystem. I possess expertise in developing effective sales strategies, business development and driving revenue growth. Additionally, I excel in analyzing social media sentiments and overseeing agencies and creators to enhance brand visibility. With a focus on customer satisfaction and a talent for resolving challenges, I am committed to remaining informed about industry developments and utilizing my leadership abilities to deliver significant outcomes
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Glkm CoachAmerican ExpressDelhi, India
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Senior Associate (Patron Relationship)American Express Apr 2024 - PresentGurugram, Haryana, IndiaSupervising the management of personal and corporate credit card portfolios for esteemed clientele situated within the United States. This purview entails the intricate art of customer profiling, meticulous quality control audits, adept team leadership, and the formulation of strategic blueprints aimed at fostering process-driven business growth.
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Interim Account Manager (Retention)American Express Jan 2024 - Mar 2024Gurugram, Haryana, IndiaConcerted effort to maintain clients on the brink of departure, we orchestrate tailored strategies designed to resonate with their individualized preferences and aspirations. The fruit of our labor? A noteworthy retention of over 1000+ clients in a timeframe of 3 months, boasting a retention rate exceeding the impressive market benchmark of 60% plus.
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Patron Relationship SpecialistAmerican Express Mar 2023 - Dec 2023Gurugram, Haryana, IndiaCustomer Engagement Network at American ExpressHarness the adeptness in Customer Relationship Management and analytical acumen to furnish unparalleled service and assistance to esteemed card members.Through seamless collaboration with multifaceted teams, endeavor to discern and rectify customer grievances, thereby augmenting satisfaction metrics and propelling the trajectory of business growth.
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Dining - Vibe OperationsZomato Jul 2022 - Nov 2022Gurugram, Haryana, IndiaDirecting content strategy, product development, influencer acquisition, and quality assurance endeavors. Conducting comprehensive reviews of over 1000+ content pieces.Collaborating with content agencies and engaged with over 100+ social media influencers to curate a bespoke short-form video platform specifically designed for Zomato Dining. -
Social Media InvestigatorZomato Oct 2021 - Jul 2022Gurugram, Haryana, IndiaFacilitating executive and stakeholder issue resolution, conducting consumer sentiment analysis, and ensuring a harmonized social media footprint. Implementing rigorous quality control assessments.Sustaining engagement with prominent figures, including celebrities, influencers, and high-net-worth individuals, within our platform.Achieved the neutralization of over 3000+ social media escalations within a 10-month timeframe.
Devansh Narang (Dan) Education Details
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Arts -
Science
Frequently Asked Questions about Devansh Narang (Dan)
What company does Devansh Narang (Dan) work for?
Devansh Narang (Dan) works for American Express
What is Devansh Narang (Dan)'s role at the current company?
Devansh Narang (Dan)'s current role is GLKM Coach.
What schools did Devansh Narang (Dan) attend?
Devansh Narang (Dan) attended Delhi University, Hans Raj Model School.
Who are Devansh Narang (Dan)'s colleagues?
Devansh Narang (Dan)'s colleagues are Ravikumar Kumarasamy, Sarah Battipaglia, Paulina Fabiola Mendoza Garcia, Xin Chiao Yow, Dan Pauksta, Gabrielle Schlesener, Abdi Warsame.
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