Devansh Saraswat Email & Phone Number

Jaipur, Rajasthan, India

Playing instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.Conducting training and mentoring team members to promote productivity, accuracy, and commitment to friendly service.Leading process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.Monitoring metrics and developing actionable insights to improve efficiency and performance.Analyzing customer data to identify trends and develop strategies to improve customer success metrics.Establishing strong relationships with key customers, resulting in increased customer loyalty.Collaborating with sales and product teams to address customer success objectives.Monitoring customer progress and addressing customer inquiries with timely and accurate updates.

Gurugram, Haryana, India

Gurugram, Haryana, India

• Handling customer support team for the US region.• Handling Parent Teacher Ops team.• Handling the US student onboarding team.• Actively listening to customers, handling concerns quickly.• Setting team goals and expectations.• Handling major escalations for customer retention.• Process improvement strategies.• Maintain detailed records of daily progress to identify and correct areas needing improvement.• Applying customer feedback to develop process improvements and support long-term business needs.• Recruiting and hiring top performers to add talent and value to the organization.• Maximizing performance by monitoring daily activities and mentoring team members.• Cross-trained existing employees to maximize team agility and performance.• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

Mumbai, Maharashtra, India

Experienced Operations Manager, People's Manager, Relationship Management, Retention, Team Management, Customer Experience Handling. Winner of the CEO Champion Award.- Managing a team of 14 people responsible for Student Calls International.- Ensuring no call is abandoned or missed. Real Time Monitoring.- Managing Student Concierge Email, Salesforce and Trial Support.- Managing Student Chat and WhatsApp team of 7 people.- Customer query resolution, Handling escalations.- Driving the team to ensure maximum productivity.- Performance review, Quality Training, Skills Training.

Gurugram, Haryana, India

- Managed a team of 25 people.- Developed business in Australia for Personal Insurance, Car Insurance, Investment Property and Mortgage Refinance.- Campaign Management-right from client onboarding to delivery.- Performance review, Skills training, Process training.

New Delhi Area, India

Corporate Relations, Business Development

New Delhi Area, India

Business Development

Jaipur Area, India

Team Management

Jaipur

Master Of Business Administration (Mba), Marketing

Bachelor Of Business Administration (Bba), Marketing