Shift Supervisor | Crew Operations Co-Ordinator
Current• Led and supervised a team of 10 crew members during shifts, ensuring efficient operations and adherence to quality and service standards.• Optimized workflow and productivity by implementing strategic operational procedures, resulting in a 50% increase in overall efficiency.• Championed a customer-centric approach, fostering a positive dining experience and consistently exceeding customer satisfaction goals.• Involved in Team Support & Provided hands-on training to new team members, facilitating their seamless integration into the workforce and contributing to a knowledgeable and skilled crew.• Managed inventory levels and controlled actively oversaw effective operations of the team & task execution along with ensuring efficient and seamless service during peak hours.• Enforced strict adherence to health and safety standards, conducting regular quality checks to guarantee food safety, cleanliness, and compliance with company regulations.• Proactively addressed and aided service recovery by resolving customer concerns, turning negative experiences into positive ones and showcasing a commitment to exceptional customer service.• Demonstrated strong problem-solving skills by addressing customer concerns, resolving operational challenges promptly, and maintaining a positive work environment.• Actively Involved in Marketing & Upselling by Engaging with customers to understand their preferences and needs, utilizing this insight to tailor upselling techniques and enhance the overall customer experience.• Performed meticulous end-of-day cash management, reconciling transactions, balancing cash drawers, and preparing accurate bank deposits to maintain financial integrity and compliance.
