What I do @Doordash - As a Partner Manager, I lead the relationship with merchant partners on an ongoing basis. Also focus on upselling incremental services to our existing business owners. I ensure and help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention for all my partners.* Successfully managed and… Show more What I do @Doordash - As a Partner Manager, I lead the relationship with merchant partners on an ongoing basis. Also focus on upselling incremental services to our existing business owners. I ensure and help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention for all my partners.* Successfully managed and cultivated relationships with high-value merchants across the region, strategically aligning their needs with business objectives.* Conducted insightful quarterly business reviews, showcasing achievements and identifying growth opportunities for merchant accounts.* Demonstrated exceptional churn management skills, skillfully redirecting partners towards expansion opportunities by leveraging DoorDash products.* Coordinating with multifunctional teams like sales, marketing, and product development to ensure fruitful partner involvement.* Keeping updated about industry trends to spot potential new partners.* Conveying partner performance and contributing to annual partner planning. Identifying and resolving discrepancies and hurdles within the channel.* Participating in industry functions and conferences to cultivate relationships and advocate for the company.* Utilized data-driven insights to optimize daily operational processes, enhancing merchant efficiency and overall performance.* Collaborated effectively with cross-functional teams, including Product, Operations, and Sales, ensuring an exceptional merchant experience on our platform.* Proficiently leveraged Excel & Google Sheets to maintain and analyze complex spreadsheets, contributing to informed decision-making.* Seamlessly navigated various sales tools, including Salesforce, Outreach, Sales Navigator, and Sigma, streamlining workflows and maximizing productivity. Show less

What I do at Uber :* Establishing streamlined processes and standardizing best practices within merchant success and my designated territory.* Engaging closely with my portfolio of businesses to identify opportunities and formulate targeted marketing strategies that encompass adoptions, advertisements, and comprehensive brand development.* Overseeing a territory and managing clients valued at $65 million, ensuring consistent quarterly growth. Proactively nurturing robust… Show more What I do at Uber :* Establishing streamlined processes and standardizing best practices within merchant success and my designated territory.* Engaging closely with my portfolio of businesses to identify opportunities and formulate targeted marketing strategies that encompass adoptions, advertisements, and comprehensive brand development.* Overseeing a territory and managing clients valued at $65 million, ensuring consistent quarterly growth. Proactively nurturing robust partnerships with partners by means of daily interactions, skillful negotiations, and prompt contract administration. Monitoring merchant Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) to gain insights into their progress, challenges, and prospects, while achieving significant outcomes measured through essential metrics.* Maintaining a 100% retention rate as a manager and driving the expansion of metrics like Exclusivity, various adoptions (such as offers, ads, alcohol), and overall business growth.* Demonstrating expertise in hands-on vendor management and the training of new merchant features or products.* Guiding and instructing new employees at Uber Eats as part of my mentoring role.* Devising growth-oriented strategies tailored to accounts within my assigned territory. Show less

What I did at RBC:• Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks • Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary • Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate… Show more What I did at RBC:• Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks • Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary • Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations • Demonstrate a solid understanding of regulatory risk when writing and updating new business policies • Apply critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks • Perform front-line underwriting of Home and Auto policies • Use procedures effectively and seamlessly during calls Show less

What I did at Zomato: •Captured potential clientele (i.e. restaurants) through outreach and engagement initiatives •Developed financial plans and strategies for Zomato clientele to boost their maximum value and profits through the use of Zomato- exclusive products•Specialized in marketing communication consultation for clients Develop and implement advertising campaigns for clients•Working closely with clients to understand their business model and help develop marketing… Show more What I did at Zomato: •Captured potential clientele (i.e. restaurants) through outreach and engagement initiatives •Developed financial plans and strategies for Zomato clientele to boost their maximum value and profits through the use of Zomato- exclusive products•Specialized in marketing communication consultation for clients Develop and implement advertising campaigns for clients•Working closely with clients to understand their business model and help develop marketing strategies relevant and customized to each client needs•Leading a team and Managing end to end client relationships including negotiation, contracting, result tracking and troubleshooting.•Assess characteristics of products or services to be promoted and advise on the advertising needs of an establishment•Advise clients on advertising or sales promotion strategiesCreate regular Campaign Reports and presentations for clients to share insights and progress on ad campaigns.•Handling various book of accounts focusing on client servicing, building the accounts and cross selling, developing the brand and helping them with marketing campaigns•Provided insight to Zomato restaurants on how to profitably invest in ads, investments and cash management. Show less