Hello, I'm Devanshu , a seasoned Tech Support Professional currently thriving as a Level 1 Technical Support Expert at CompuCom. I have experience in handling multiple accounts at a time as I am working with some of the reputed clients like Samsung, Signet, Claires, Aramark. With a track record of transforming challenges into opportunities, l've been at the forefront of delivering top-notch technical solutions and empowering teams to exceed expectations. Level 1 Highlights:• 95% FCR Rate• Led Knowledge Base Development (66% faster resolutions)•Spearheaded AHT Reduction (80% improvement)•Backlog Reduction Champion (90% daily decrease)•Established Performance Standards & TeamSupervision•Improved The Teams Ticket Quality 60% To 85%Recognitions:• Best Performing Level 1 for 2 Consecutive Quarters•Awarded As STAR PERFORMER of the month in February 2024•Commended for Outstanding Contributions in Technical Support & Technical ExpertiseLet's connect and explore ways to elevate your IT support game!#TechSupport#CustomerServiceExcellence