Driving Innovation in OMS, Middleware, Contact Center, Corporate Systems (Finance, Payroll, RPA, HCM, Real Estate)

Leading Order Management, Middleware, SalesForce SC, IVR and Store Portal applications at Genesco.

• Delivering large scale enterprise and multi-channel order management solutions across various industry domains.• Reviewing client strategy by conducting roadmap exercises with business and IT teams. • Helping clients evolve their business through holistic strategies around multi-channel and mobility.• Providing engagement and delivery leadership for global teams.• Developing operational processes to optimize resource allocation, efficiency, quality, and time to market.• Conducting requirement gathering and solution definition workshops to ensure proper business and IT alignment.• Suggesting ‘best practices’ to help the clients understand the product features and get a better return on investment.• Identifying the scope of work and risks involved to estimate the effort and budget required for the implementations.• Coordinating the work of development and QA team to ensure timely deliverables.• Reviewing the design/deliverables of team members to ensure the provided solution aligns with the requirements.• Contributing to business development by responding to RFPs and holding roadmap exercises with prospective clients. • Contributing to organizational development efforts by participating in the recruitment and product training.

• Gained functional knowledge of IBM Supply Chain application suite which includes Order Management, Warehouse Management, Yard Management, Call Center and Store Operation Management and Store Associate.• Orchestrated product design, development, and release of iPhone applications to augment the IBM supply chain suite.• Organized product training sessions on IBM’s iPhone applications for sales/marketing executives and delivery team.• Provided immediate solutions/fixes to all high severity and high priorities issues faced by customers.• Discussed customer enhancement requests with pre-sales team and product manager, and provided effort estimations.• Coordinated with support and QA teams to ensure product fixes were delivered on time with highest quality.• Prepared weekly reports on the root cause analysis of customer issues.

• Developed a tool to analyze performance issues and remodeled bottlenecks to boost performance by up to 30%.• Created several tools to help automate daily jobs saving more than 20 hours of effort for the entire team.• Automated reports to monitor cost and utilization metrics, saving 8 hours of manual effort per week.