Devante' Anderson Email & Phone Number

Raleigh, Nc, Us

• Enters 250-300 transactions weekly into the HRIS system(s) for new hires/rehires, internal changes and terminations• Maintains personnel and system files in compliance with applicable legal requirements for over 6200 employees• Researches and responds to over 100 unemployment claims monthly • Consistently audits employee data to ensure consistency and accuracy in all systems.• Updates tax deductions and PTO/Sick Time accruals for rehires• Manages HR phoneline by creating and resolving over 200 tickets weekly.• Collaborates with other HR Centers of Excellence to ensure key service delivery of HR programs and processes

• Consistently processed multi state semi-monthly and bi-weekly payroll for the entire company• Provided payroll subject matter expertise to cross functional partners within HR, Benefits, Accounting, and Finance teams on special projects and complex issues• Specialized in setting up severance, garnishments, and benefit in ADP for over 5000 former and current employees• Researched and created reports of summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages• Responded to all payroll inquiries within outlined SLA resulting in consistent 98% satisfaction rating• Processed final pays for terminated employees per state law. • Approved and denied PTO/Sick Time requests

• Provided tier 1 support by answering, researching, and resolving employee inquiries related to benefits, payroll, and time away that come into contact center by phone and ticketing system• Guided employees in navigating through employee self service and manager self service functionality in Workday and troubleshoot non-technical issues• Handled daily HR transactions including onboarding, offboarding, staff transfers, leave management, and insurance administration• Provided guidance and advice to employees and managers on company’s HR policies and procedures

Salisbury, North Carolina, Us

• Completed store office functions such as creating and maintaining schedule, administering breaks/lunches, and balancing cash drawers reporting all cash variances to Assistant Customer Service Manager• Maintained knowledge office procedures including cash reports, register checkups/deposits, Western Union, and money orders for store• Observed and immediately corrected all unsafe conditions that would cause associate or customer accidents• Trained, onboarded, and mentored over 20 new cashiers to ensure clear understanding of minimum requirements and how to best be successful in role

Florham Park, New Jersey, Us

• Handled 40-60 calls per day in call center environment; Resolved customer concerns relating to billing, general questions, and account issues• Determined charges for services requested, collected payments, and arranged for billing• Recorded details of customer interactions such as inquiries, complaints, comments, or actions taken• Coordinated employee recognition events and morale boosting activities

Norwalk, Connecticut, Us

• Handled 40-60 inbound calls in call center environment while providing exceptional customer service • Refilled member maintenance medications• Managed member expectations by clarifying needs, identifying options, and recommending products and services• Reviewed daily prescription rejections to determine if follow-up with pharmacy/member is required