Devante Daniels Email & Phone Number

Seattle, Washington, United States

United States

Olympia, Washington, United States

• Coordinate SLC-related projects, initiatives and activities
• Coordinate SLC-related event and meeting planning (event/meeting plans, facilitation, logistics, travel, etc.)
• Provide administrative support to the Community Relations team
• Coordinate office operations and scheduling; make travel arrangements; and coordinate arrangements for meetings at destinations
• Provide an equity lens for SLC-related work
• Draft and edit communications, updates and reports for internal and external distribution.

• Drafting, editing and proofreading multiple types of documents, presentations, and correspondence that may contain tables and spreadsheets with large amounts of numerical data
• Coordinating the production of training or presentation materials to ensure availability for staff prior to events
• Scheduling meetings and training sessions, including setting up conference call or webinars;
• Type letters, narrative and statistical memoranda and reports and disseminate reports to appropriate professional staff
• Set up recruitments, interviews, and prepare interview materials for candidates and interviewers
• Process and distribute daily incoming mail

• Assist Chief Financial Officer with scheduling division meetings, taking meeting minutes, communicating with staff and external partners, planning and coordinating travel, finance division recruitment and on-boarding.
• Assist Budget Director with scheduling unit meetings, travel arrangements, and management of finance division budget using Microsoft Excel and Enterprise Reporting
• Assist Comptroller with scheduling unit meetings, policy development and review, documenting processes and procedures, internal training arrangements, webinars, conference calls, and planning of monthly team building.
• Create forms, upload and edit documents, and manage Purchasing and Travel internal webpages through Microsoft SharePoint
• Maintain, monitor, input financial coding and reconcile purchasing card monthly
• Place orders, receive deliveries, track payments, and respond to customer inquiries as acting agency Purchasing Manager

• Interpreted, explained, and applied, human resource rules, policies, regulations and procedures
• Participated in employment and recruitment activities including posting jobs, responding to applicants, and new employee orientation
• Enrolled employees in training through Learning Management System
• Developed basic knowledge of Human Resource Management System and functions
• Developed and began implementation of digital personnel files
• Used Microsoft Excel to develop and coordinate new parking structure and procedures

Olympia, Washington, United States

• Entrusted to manage confidential and sensitive matters such as, client appointment scheduling, client confidential information
• Ensure on-time and on- budget completion of rental home renovations as on-site project manager
• Manage rental home up to and including, collecting rent, creating leases, finding renters and resolving maintenance complaints
• Help convert standard rental home to Airbnb including managing remodel, staging, purchasing furniture and supplies
• Plan events, trainings and coordinated domestic travel that align with operator needs
• Design organizational solutions for computer files, business, financial and household records and for physical office space

• Administer leasing contracts with customers
• Manage payments, refunds, and renewals on customer accounts
• Monitor and analyze daily monetary reports and calculate daily goals
• Merchandise and set up furniture, electronics, and appliances on a showroom floor and customers’ homes
• Visit delinquent customers’ homes to collect payment and make contact
• Respond to 300+ customer calls a day

• Supervised between 12-15 agents on call center floor
• Used Microsoft Excel and Outlook to maintain employee’s attendance and emails
• Responded and resolved escalated customer service calls and issues
• Coached agents daily on expectations of call center and customer service procedures
• Set daily, weekly, and monthly goals for agents to achieve specific key performance indicators
• Worked closely with team of supervisors to answer agent’s questions in a timely manner

• Informed customers about services and assessed customer needs
• Provided functional guidance, training and assistance to co-workers
• Communicated appropriate options for resolutions in a timely manner
• Resolved inquiries by use of resources, with minimal assistance from Supervisors
• Responded to 60+ customer service calls a day

Education record

Education record