Devante Drake Email & Phone Number

Plano, Tx, Us

King Of Prussia, Pa, Us

Executing with a user-centered approach to design perspective & practice; guide decisions through user research, customer development & iterative feedback; conduct user research, usability testing, and analysis of data after a feature is launched.● Build collaborative relationships with business partners, working closely to support product initiatives ● Served as Product Owner and SME for Cincom and other third-party product integrations● Creative translation of business needs into a conceptual, logical, and physical design of the solution ● Solve complex, often ambiguous product problems, by utilizing data, insights, and user research to translate it to tangible solutions and development requirements● Collaborate with Product Owners and analysts to ensure the usefulness of a given feature or requirement meets or exceeds of the intended user audience.● Lead cross department problem solving exercises for customer reported issues impacting optimal use of the product● Responsible for planning and estimation on resolution of trouble tickets● Manage team allocations and prioritization of client success work queues

King Of Prussia, Pa, Us

Partnered with Engineering, Architecture, and Product teams to gather functional / non-functional requirements related to SaaS products. Assisted in the creation and support of epics and user stories based on the client requirements in Aha! and JIRA. Participated in user interface and user experience definition by designing desired wireframes, application MOCKUPS, and workflows.● Delivered precise functional specifications to include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data and requirements analysis, and data mapping to clients and development staff. ● Directly interacted with clients including, but not limited to, eliciting comprehensive business requirements and use cases and recommending appropriate product solutions. ● Led product support efforts for critical roadmap initiatives● Interfaced with clients to understand requirements and evaluate reported product issues● Served as point of contact and product owner for third party integrations ● Triage multiple problems in order to accommodate to clients.● Create and determine suitable hours for project.● Speak to clients to better analyze problems. ● Analyze data to determine best fix to problems.● Bridge key issues to resolve problems● Make projects and determine hours to complete.● Delegate work to other teams based off judgement and assembling of information.● Delegate work and manage Technical Support II