Information Technology Operations Specialist
Hot Springs, Arkansas, United States
On-site and technical support for a call center In Hot Springs Arkansas, and provide remote support for multiple call centers in Colorado, Texas, and Ohio.Managed IT operations and equipment to ensure compliance with Startek policiesManaged site inventory to track assetManaged Brivo ID and badge system.Help develop and manage plan for (e-waste) disposal Provided technical support via Palo-Alto Cortex XDR, Citrix Cloud Manager, RDP, VNC, and respond to incidents via Change Gear Ticket Manager.Served as a point of contact for asset deployment and hardware repair on laptops, desktops, and tablets.Worked on and supported multiple lines of business under StartekHelped launch and provide solutions for new accountsEnsured all technical support and solutions met policy of Startek and the needs of business units.Created a working and collaborative environment for internal and external customers.Utilized open communication to build an understanding and support for shared goals.