Devante Marshall Email & Phone Number

• Using a set of policies and guidelines set by the company, my main role was to review and moderate content submitted by business's and users, to ensure a safe platform for all.
• Logging examples of trends into designated documents to be bring attention and awareness to fellow colleagues.
• Attending all meetings that would include updates to policy, which could potentially change the nature of all future task.
• Time management for all ticket based work, organization for all data entry type task, and excellent and accurate communication amongst my team!

Austin, Texas Metropolitan Area

• Wrote, illustrated, proofread, and finalized the contents of the book "INFINITY STAR" for self-publishing.
• Managed digital/physical marketing campaigns through public outreach and social media, securing contracts with major retailers.
• Hosted educational panels at conventions like DreamCon to teach self-publishing process, covering legalities, marketing, and publications.

• Assisted members with going over their health insurance contract, claims, benefits and all other sections of their coverage.
• Educated contracts contents to our members in an easy-to-understand manner.
• Assisted members with all forms of payments whether it was receiving payment, or showing members how to do so independently.
• Build rapport with most primary care physicians for better troubleshooting steps if needed.
• Bill Management/Explanation, Policy enforcement, client/Physician relationship building, and attention to detail in an organized space.

• Assisted customer with all issue with account security
• Use advance troubleshooting skills, while documenting results on all incoming Tech Issue Reports.
• Learned and stayed current on all new updates and changes to all iOS devices.