Devante Morris Email & Phone Number

Research, document, and troubleshoot member issues via email, chat, and phone.Perform qualitative and quantitative research regarding cases and member profiles.Process change request on all types of member accounts including Checking, Savings, IRA’s,Money Market CD’s, and Credit Cards.Work pipeline of 80+ cases daily via Salesforce.Assist with all loan product application processes and servicing of loans.Assist internal employees with escalated inquiries regarding all… Show more Research, document, and troubleshoot member issues via email, chat, and phone.Perform qualitative and quantitative research regarding cases and member profiles.Process change request on all types of member accounts including Checking, Savings, IRA’s,Money Market CD’s, and Credit Cards.Work pipeline of 80+ cases daily via Salesforce.Assist with all loan product application processes and servicing of loans.Assist internal employees with escalated inquiries regarding all types of member accounts.Validate incoming data to check information accuracy and integrity while applying any corrections.Troubleshoot Member online issues with all online systems including Bill Pay and Zelle programs.Test processes, policies, and protocols for efficiency and improvements.Organize and store data for future research projects within our department and ensure all Lines businesses are aware of updates.Document processing for all types of banking products offered to Members.Recommend changes and improvements based on research findings to senior level management. Show less

Review team members encoding ensuring correct deposit amount was enteredBalancing mobile deposit and atm deposit dailyProvide feedback to team members on inaccuracies in reported amountsCoordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the departmentApplies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the… Show more Review team members encoding ensuring correct deposit amount was enteredBalancing mobile deposit and atm deposit dailyProvide feedback to team members on inaccuracies in reported amountsCoordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the departmentApplies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Show less

Provide strong customer service while listening and documenting military customer SCRA benefitsAdvise customers of military deposits and payoutsExperience delivering results in a fast paced, deadline driven environmentAbility to navigate multiple computer systems, applications,and utilize search tools to find information

Conducted exceptional service by maintaining top performance for all metrics on the team and department.Served as Subject Matter Expert (SME) for multiple new hire classes ensuring success of new team members.Expert with the following systems: MSP, CHUCKY, ICMP, IRIS, GEM, ECCS.Customer Interaction Program (CIP) participant and mentor – helping new hires obtain necessary knowledge for success.Extensive knowledge of escrow regarding taxes and insurance and ability to leverage… Show more Conducted exceptional service by maintaining top performance for all metrics on the team and department.Served as Subject Matter Expert (SME) for multiple new hire classes ensuring success of new team members.Expert with the following systems: MSP, CHUCKY, ICMP, IRIS, GEM, ECCS.Customer Interaction Program (CIP) participant and mentor – helping new hires obtain necessary knowledge for success.Extensive knowledge of escrow regarding taxes and insurance and ability to leverage resources to solve complex problems and provide exceptional service.Team Member Engagement committee member – helping promote high morale and initiate team member engagement programs.Having financial needs conversations with the borrower providing refinance/equity options. Show less

Responsible for handling high level disputes for cases exceeded $10,000.Supervisor on duty responsible for de-escalating high risk calls.Ensured compliance with federal regulation, bank policies, association rules (Visa & MasterCard) and organizational goals.Document customer account activities thoroughly and concisely through account memos via C.A.R.E. tool.

Responsible for ensuring safe and timely delivery of residential and commercial products.Ensured top level compliance with OSHA and other safety and regulatory standards.Able to multitask and adjust to business needs

Education record

Bachelor, Business Management