Devante Rogers Email & Phone Number

Falls Church, Va, Us

IT Field Technician • Provide tier 2 support remotely or in person for users within the different locations of Maryland • Managed service request through Maximo Ticketing System • Provide support for office 365 products • Manage access control for users through active directory. • Provide documentation on how to use different programs • Managed and image machines through SSCM • Managed VM’s in VMware Horizon 7 • Troubleshoot and activate phones for users • Send security patches from SSCM

Sr. Support Technician • Provides tier 2 support to 80 – 100 users per night • Use SSCM to manage machines • Diagnose System outages to determine appropriate corrective action • Use Cisco Prime Infrastructure to manage building access points • Use Identity Services Engine to manage the enforcement of security and access policies for different endpoint devices on the network • Use Cisco Wired Authentication Bypass to whitelist machines for network access • Used Splunk for searching, monitoring, and examining data from the RF devices • Manage and troubleshoot RF devices through VMware AirWatch • Perform preventative maintenance and repairs of equipment as appropriate • Perform onsite systems installation and integration management • Adhere to appropriate technical security policies to ensure a secure environment • Adhere to disaster recovery policies and procedures • Manage printer activity through CUPS (Unix Printing System) • Use ServiceNow to manage the ticket queue • Set up APC UPS for a network refresh project • Create and install jacks for patch panel

Westlake, Texas, Us

-Assisted in improving effectiveness of Domain connected hardware -Take phone calls from end users to troubleshoot remotely-Support over 200 users independently at my site location with remote assistance from my team in other states-Remotely support users around the country-Planned and implemented all IT-related installations and modifications-Configured, updated and uploaded software -Integrated Lites Out configuration for servers.-Printer/Fax machine troubleshooting-SQL database installation and troubleshooting-Troubleshoot Avaya IP phones-Assist with port configuration-Implement switch stacks and AP router- Service Now ticketing system completing at least 5-10 tickets daily within a two day window.-Created end user account, set permissions and add end user to correct security groups in active directory-switch blades for SAN1 and SAN2-Crashplan c drive and external drive backup for each user-Set up headset, IP phone, and workstation for new hire-Assisted with security Palo Alto Trap installation

Baltimore , Md, Us

-Manage Cisco Unified Communications Manager and Unity Connection-Created Network Diagrams through Visio-Developed a knowledgebase on how to create a end user, configuring an IP Phone, and voicemail set up through Cisco Unified and Unity Connection-Troubleshooting Cisco IP Phones on site-Manage DID and external numbers-Provide Extension Mobility-Associate users with different hunt groups, devices, phone numbers and CCX-Synchronized users external applications used through the call manager-Managed telephone inventory-Install CAD agents on workstations-Provided voice assessments for the different physician offices-Configured IP phones for various projects

Timonium, Maryland, Us

-Manage Cisco Unified Communications Manager and Unity Connection-TCP/IP configurations in a multi VLAN environments-Active Directory (AD) network Administrator -Manage DHCP Servers-Manage accounts through Exchange Management-Answer user inquiries regarding computer software or hardware operation to resolve problems.-Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications-Configure and test computer hardware, networking, software and operating system software-Provide system administrator support for the Active Directory environment-Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops -Install and configure local and network based printers-Recover data from hard disk drives and/or perform data mining-Manage and support Dealer Management systems (CDK Global, dealertrack, Reynolds)

Stevenson, Md, Us

-Troubleshoot fiber optic cabling-Help report back wireless signal strength-Troubleshoot dorm Access Points, patch switches and VLAN and port connectivity-Assist with Air Fiber Dish and IP phone line installment, and patching dorm switches

Stevenson, Md, Us

-Provided customer support and technical advice to a client base of over 3,500 users-Analyzed and troubleshoot computer and technical issues-Performed hardware/software troubleshooting for student/teacher workstations-Presented a Presentation to incoming students on how to use the different technical services provided by the university.-Wireless Connectivity support and configuration

B.S Of Cybersecurity Technologies, Cybersecurity

Business Information Systems, Information Systems