Devante W. Email & Phone Number

Spend time in a company-owned vehicle, safely driving and transporting lab specimens, amputated limbs, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail and related materials.Load and unload company vehicle with appropriate equipment.Operates a hand-held scanning device to track items throughout the transportation cycle.Observes operating policies, procedures and service schedules.Demonstrates safe and courteous driving behavior.Conduct pre/post-trip vehicle inspections and maintain a clean, neat and orderly vehicle.Demonstrates teamwork, cooperation and adaptability with teammates and clients.Builds and nurtures a collaborative Labcorp team culture.

Accurately and promptly processes all mail and distribution services items with highest level of customer service.
• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Verifies and keeps records of incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items. (FedEx, UPS, Certified Mail, etc.)
• Properly package, mark, label and process of all Non-Hazardous and Hazardous materials by using courier specific software. (FedEx, UPS, DHL, etc.)
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items
• Follows all processes established in the client standard operating procedures. (SOP’s).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

I handled all calls/contacts according to company training and standards. Identified customer needs and respond accordingly. Effectively broke down information and identified opportunities to gain client agreement, trust and take ownership of every client experience. Utilized good judgment and understanding of company policy to effectively make decisions to resolve client issues. Achieved monthly individual and team based targeted performance goals. Maintained the highest possible standard of customer service while fulfilling customer requests. Communicated account status, procedures and other information and committed to treating clients and teammates with the utmost integrity and respect.

My responsibility as a freight team associate was to mainly pack out freight on the sales floor, however sometimes it included transporting freight from receiving and help break down freight onto pallets. I constantly lifted, bended, stooped, climbed and lifted up to 75 pounds daily.

 Greeted customers
 Resolved customer issues
 Responded to inquiries and issues promptly.
 Operated the cash register
 Assisted with stocking inventory