Devante Winston Email & Phone Number

• Developing skills to install, configure, repair, and maintain fully integrated information technology computer-basedsystems, including internal and peripheral devices such as memory chips, video cards, hard drives, printers, networkinterface cards, media converters, and other peripheral equipment.• Leading a deployment project upgrading the Defense Logistics Agency's information systems to the Windows 11operating system. This included preparing systems for upgrade, ensuring compatibility of hardware and software, andtroubleshooting any issues that arose during the transition.• Responsible for the day-to-day coordination and administration of tasks, ensuring that quality and productivitystandards were maintained while adhering to customer schedules.• Managing and resolving IT support tickets using the ServiceNow platform, ensuring timely and effective solutions forover 3,000 users

•Schedule meetings with clients to review specifications, concerns, and proper products and plan for treatment of pest concerns•Train newly recruited technicians and serve as a mentor throughout the onboarding process•Update logs and job reports for completed and pending service calls at shift end.•Examine complaints and suggest improved system enhancements to promote a positive customer service experience.

Bachelor Of Science - Bs, Information Security

Associate Of Applied Science - Aas, Computer Information Systems

Concentration of Cybersecurity

Career Studies Certificate, Cybersecurity