Empathetic and customer-focused customer service professional looking to take on additional responsibilities at a larger retail location. Three years of experience managing phone and in-person queries in retail where I applied problem-solving and creative expertise to maintain a 99% satisfaction rate. Proficient in point-of-sales systems, drafting customer emails and following up on requests.
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Security ScreenerCertis Jul 2022 - Dec 2022SingaporeSupervise movements of passengers, organization employees, aircraft and vehicles in aerodrome movement areas to ensure safety is not compromised. Escort vehicles and persons in operational areas when required. Control access points as required. Attend to any incidents that come to the attention of the officer. -
Customer Service & Telemarketing ExecutiveBrandt Information Services Feb 2020 - Apr 2022Johore, Malaysia-Creating achievable sales goals that grow progressively larger over time.-Informing staff of individual and overall sales targets to promote accountability within the team.-Assigning shifts in accordance with the target market's availability.-Updating customers' details on our database, and then sharing this information with staff.-Tending to highly technical or serious questions and complaints.-Training new hires and monitoring current staff to ensure consistency in performance.-Freeing the workplace from noise and other interruptions that could distract staff and clients.-Performing regular checks on telephone connections to ensure that these work perfectly. -
Front Desk StaffCreator Hotel Feb 2018 - Jul 2021Johore, MalaysiaKeep front desk tidy and presentable with all necessary material (pens, forms, paper etc.).Greet and welcome guests.Answer questions and address complaints.Answer all incoming calls and redirect them or keep messages.Receive letters, packages etc. and distribute them.Prepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emailsMonitor office supplies and place orders when necessaryKeep updated records and filesMonitor office expenses and costsTake up other duties as assigned (travel arrangements, schedules etc.) -
Warehouse AdministratorSankyu Logistics Pte.Ltd Nov 2017 - Nov 2019Singapore, SingaporeWarehouse administrators oversee the management of stock within an organisation. This includes receiving, issuing and dispatching stock, and handling communication between freight companies and warehouse customers.Warehouse administrators are responsible for the data entry and inventory of all stock. This involves processing receipts, taking records and documenting the details of all orders. They also organize staff inductions, manage occupational health and safety procedures and book times for incoming deliveries. They may also have to assist with general duties within the warehouse.
Devanyah Mahendran Education Details
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English Language And Literature/Letters -
Mass Communication/Media Studies -
Smk Munshi Abdullah3 Credit In Spm
Frequently Asked Questions about Devanyah Mahendran
What is Devanyah Mahendran's role at the current company?
Devanyah Mahendran's current role is Administration and Customer Service.
What schools did Devanyah Mahendran attend?
Devanyah Mahendran attended Open University Malaysia, Manipal International University, Smk Munshi Abdullah.
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