Devara Ega Janitra Email & Phone Number

Central Jakarta, Id

Jakarta, Indonesia

Growth ManagerPosition responsibilities:Digital Sales: focus on growing digital sales coming from Indosat's own platforms: im3.id/shop & perdana.tri.co.id website, managed to increase 100% YoY sales (2023 vs 2024) and achieved it in Q3 2024.Website Development: working closely with UI/UX and web development team to ensure new features and capabilities are implemented in im3.id/shop & perdana.tri.co.id website to better customers experience that leads to more conversions.Digital Marketing: liaised with Digital Marketing team to run various paid media across channels, to optimize paid media performances to ensure CPA kept at reasonable price.

Jakarta, Indonesia

Digital Sales OperationsPosition responsibilities:Digital Sales: to acquire new IM3 SIM/eSIM users via im3.id/shop website, achieved 100k new customer acquisition in 2023.Stock Management: liaised with delivery partners (JNE & Paxel) to ensure that SIM card stock is well monitored, also to monitor SIM delivery SLA.Customer complaint handling: working closely with ops team to ensure customer complaints regarding SIM/eSIM purchase is being attended in a timely manner.Digital Marketing: working together with Digital Marketing team to run different type of paid ads: Google Ads, Meta, Programmatic Ads, etc, to ensure our product visibility online and to increase online conversions coming from paid ads/digital activities.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Managing a pre-sales team consisting of 13 team members (serving ID, MY, SG, TH, and VN market) and helping to qualify leads (inbound calls & live chats) and direct the potential leads to the right resources. Current KPI (monthly): lower the abandoned calls/chats (below 3%), increaseopportunity rate for each market (>14%), quality assurance for calls & chats (minimum105 QA for calls & chats monthly).Supporting tools/platforms used for daily operations: Salesforce, Google Ads, live chatplatforms (Google Chat, LINE, and Zalo), Speakeasy (call platform).

Position Responsibilities:To help 70-80 SMEs (quarterly) create marketing plan, develop the marketing message and then create a marketing strategy to best promote the business. Optimising the marketing channels as required to maximise its effectiveness and ROI using Google Ads platform.Ad Hoc Tasks:To assist Team Manager with call quality assurance and to compile team's weekly performance report to be presented on weekly business review.

Kuala Lumpur, Malaysia

Awards: 2019 Top Performer Campaign Specialist.Position Responsibilities:To manage and optimize existing Google Ads (PPC) campaign components including, but not limited to - Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc.

Greater Jakarta Area, Indonesia

Position Responsibilities:- To create market research survey to gain a better perspective and understanding of target market (in telco industry) and ensure that the firm stays ahead of the competition.- To provide administrative support for the corporate services and to provide an initial and ongoing contact point for customers, staff and external partners' enquiries and referrals.

Greater Jakarta Area, Indonesia

Position Responsibilities:- To create 'Go to Market' strategies for Smartfren's 'Wireless Home Router' product launch.Projects/Events: - Smartfren's home router product launch and community acquisition at Perum GSP, Karyamulya, Cirebon - May 2018. - Supported Gojek yearly event 'Gojek Drivers Gathering' at Saung Angklung Udjo, Bandung - August 2018. - Supported Ace Hardware Living Plaza Dago's Independence Day Celebration, Bandung - August 2018. - 'Digital Solution Day' bazaar at Fakultas Ilmu Komputer Universitas Indonesia, Depok - September 2018.

Semarang Area, Central Java, Indonesia

Awards:Selected as 'Top 10' national best trainees and promoted to work at Smartfren HQ office.Position Responsibilities: To guide and supervise salesforce at Smartfren's partner/distributor offices in order to achieve monthly sales target.

Kuala Lumpur

Awards:Earned 8x 'AIG Prestige Award', and 'Quality Assurance Certificate of Excellence', for outstanding performance and contribution to the organisation, 2015-2017.Position Responsibilities:- Investigate claims, and make timely decisions by analyzing information gathered during investigation, appropriately analyzing coverage, determining liability and evaluating damages.- Interact with insureds, brokers, and other claims professionals.Ad hoc task(s): - Assisting Training Team to conduct process training for the new hires. - Creating work process guidelines for team members, especially for the new hires.

Kuala Lumpur, Malaysia

Position Responsibilities: - Research, write and re-write information about universities, colleges, and courses. - Review and edit content from a variety of sources. - Review, edit, and publish content in a timely manner and according to established design standards.