Growth ManagerPosition responsibilities:Digital Sales: focus on growing digital sales coming from Indosat's own platforms: im3.id/shop & perdana.tri.co.id website, managed to increase 100% YoY sales (2023 vs 2024) and achieved it in Q3 2024.Website Development: working closely with UI/UX and web development team to ensure new features and capabilities are implemented in im3.id/shop & perdana.tri.co.id website to better customers experience that leads to more conversions.Digital Marketing: liaised with Digital Marketing team to run various paid media across channels, to optimize paid media performances to ensure CPA kept at reasonable price.

Digital Sales OperationsPosition responsibilities:Digital Sales: to acquire new IM3 SIM/eSIM users via im3.id/shop website, achieved 100k new customer acquisition in 2023.Stock Management: liaised with delivery partners (JNE & Paxel) to ensure that SIM card stock is well monitored, also to monitor SIM delivery SLA.Customer complaint handling: working closely with ops team to ensure customer complaints regarding SIM/eSIM purchase is being attended in a timely manner.Digital Marketing: working together with Digital Marketing team to run different type of paid ads: Google Ads, Meta, Programmatic Ads, etc, to ensure our product visibility online and to increase online conversions coming from paid ads/digital activities.

Managing a pre-sales team consisting of 13 team members (serving ID, MY, SG, TH, and VN market) and helping to qualify leads (inbound calls & live chats) and direct the potential leads to the right resources. Current KPI (monthly): lower the abandoned calls/chats (below 3%), increaseopportunity rate for each market (>14%), quality assurance for calls & chats (minimum105 QA for calls & chats monthly).Supporting tools/platforms used for daily operations: Salesforce, Google Ads, live chatplatforms (Google Chat, LINE, and Zalo), Speakeasy (call platform).

Position Responsibilities:To help 70-80 SMEs (quarterly) create marketing plan, develop the marketing message and then create a marketing strategy to best promote the business. Optimising the marketing channels as required to maximise its effectiveness and ROI using Google Ads platform.Ad Hoc Tasks:To assist Team Manager with call quality assurance and to compile team's weekly performance report to be presented on weekly business review.

Awards: 2019 Top Performer Campaign Specialist.Position Responsibilities:To manage and optimize existing Google Ads (PPC) campaign components including, but not limited to - Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc.

Position Responsibilities:- To create market research survey to gain a better perspective and understanding of target market (in telco industry) and ensure that the firm stays ahead of the competition.- To provide administrative support for the corporate services and to provide an initial and ongoing contact point for customers, staff and external partners' enquiries and referrals.

Position Responsibilities:- To create 'Go to Market' strategies for Smartfren's 'Wireless Home Router' product launch.Projects/Events: - Smartfren's home router product launch and community acquisition at Perum GSP, Karyamulya, Cirebon - May 2018. - Supported Gojek yearly event 'Gojek Drivers Gathering' at Saung Angklung Udjo, Bandung - August 2018. - Supported Ace Hardware Living Plaza Dago's Independence Day Celebration, Bandung - August 2018. - 'Digital Solution Day' bazaar at Fakultas Ilmu Komputer Universitas Indonesia, Depok - September 2018.

Awards:Selected as 'Top 10' national best trainees and promoted to work at Smartfren HQ office.Position Responsibilities: To guide and supervise salesforce at Smartfren's partner/distributor offices in order to achieve monthly sales target.

Awards:Earned 8x 'AIG Prestige Award', and 'Quality Assurance Certificate of Excellence', for outstanding performance and contribution to the organisation, 2015-2017.Position Responsibilities:- Investigate claims, and make timely decisions by analyzing information gathered during investigation, appropriately analyzing coverage, determining liability and evaluating damages.- Interact with insureds, brokers, and other claims professionals.Ad hoc task(s): - Assisting Training Team to conduct process training for the new hires. - Creating work process guidelines for team members, especially for the new hires.

Position Responsibilities: - Research, write and re-write information about universities, colleges, and courses. - Review and edit content from a variety of sources. - Review, edit, and publish content in a timely manner and according to established design standards.