In my role, I have expertise in designing fibre paths and establishing new FTTH sites. I have contributed to the development and deployment of new locations, including the release of FSA (Fiber Serving Area) distribution plans for enterprise customers. Assisting in construction planning and supervision, I ensure projects are executed on time. I also handle project documentation and track progress diligently. By leading training sessions, I guarantee proper installation and maintenance of FTTH equipment by field technicians and contractors. Building strong relationships with customers and vendors is a priority, achieved through effective communication and timely issue resolution.

I have experience in maintaining local Switch, Wide Area Network, and LAN. Additionally, I have taken on the role of a Senior Sales Executive, specializing in FTTH and Copper. I handle daily calls, mentor the team, and manage escalation calls and emails. My successful track record includes managing and implementing FTTH network designs, resulting in improved customer satisfaction and retention rates. I have conducted thorough site surveys and collaborated with cross-functional teams to develop optimal network design solutions that meet customer requirements and budget constraints. Moreover, I have led training sessions to ensure proper installation and maintenance of FTTH equipment by field technicians.

The responsibilities include maintaining telecom Switch and Server, managing B2C sales activities, providing technical troubleshooting for network issues, and maintaining network devices. Assisting clients with installation, sales, and configuration issues. Updating daily database on the system. Planning, executing marketing and promotion plans. Assisting in project planning and supervision for timely construction performance. Verifying and updating project documentation. Timely tracking of project progress.

As a Desk Coordinator in technical support, my role involves providing technical assistance to field engineers and clients, resolving issues during installations or configurations, monitoring network traffic for abnormalities, resolving network-related problems, assisting with installation and configuration tasks, generating tickets to track customer issues, handling escalated calls, and producing daily reports on deliverables and ticket resolutions. We will be responsibilities ensure smooth support operations and customer satisfaction.