Devarajan Ramachandran Email & Phone Number

A seasoned electrical engineer with outstanding experience of 8 years in Operations/Technical services in an engineering company; Feasibility study /Equipment costing, Basic and detailed Engineering Layout detailing Equipment & Utilities Vendor management Fully conversant with operations, exceptional capabilities in troubleshooting and debottlenecking A strong team player, training, guiding and motivating peers towards maximum productivity with exceptional consensus building, negotiation & interpersonal skills, analytical mind and comprehensive problem detection/ solving abilities Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks, whilst simultaneously managing the diverse range of function from multiple sources Highly motivated, positive and goal-oriented, with a high degree of flexibility, resourcefulness and commitment to work

• Service Manager

  Retail Solutions And Technologies

  Sep 2012 - Present - Chennai, Tamil Nadu, India

  • Configuration of Bar code Printers, Scanners and Mobile Devices and installation of Drivers for POS Machines • Technical support for the devices over Calls, emails or Remote mode • Pre sales support for Individual sales / Own websites • Dispatch of materials to customers after configuration • Arranging for Onsite services by assigning field engineers for troubleshooting of issues • Maintenance of Internal Service material and taking care of AMC for the devices and also return material authorization for Brands like “Zebra”, “TSC”, “CITIZEN”, “DATALOGIC” & In-house products • Coordinating with Manufacturing company for troubleshooting the issues of the devices • Taking care of Barcode Designing through Bartender software • Taking care of fixing rates for Spares over email, calls, etc.. • Troubleshooting of Defective Printers, Scanners and Mobile Devices and also negotiate for payment related to services • Dealing with the below Brands and Devices: a) 8 Models of “Zebra” Barcode Printers & 10 Models of Zebra Scanners b) 30 Models of “TSC” Barcode Printers c) 8 Models of “Citizen” Barcode Printers & 5 Models of Thermal Printers d) 20 Models of “Data logic” Barcode Scanners e) 10 Models of Own Brand Barcode Scanners

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  Vel Tech Multi Tech Dr. Rangarajan Dr. Sakunthala Engineering College

  Electrical And Electronics Engineering