Devarakonda Vardhankumar Email & Phone Number

Hyderabad, Telangana, India

• Managing sales tasks, including creating cases and submitting ECIF funding requests for customers using tools like OneAsk or Proposal Tools.• Overseeing the entire process for customer requests until funding is finalized.• Handling the approval process for submitted funding requests within the agreed (SLA).• Worked as a Tier 2 agent, effectively managing escalations to ensure issues are resolved efficiently and promptly.• Leading team huddles to provide process updates and ensure quality assurance standards are upheld.• Coordinating with customers and suppliers to exchange Proof of Execution (POE) documents for high-risk cases.• Managing dispatcher activities, such as monitoring and assigning tickets, responding to client messages, and sending priority issue updates to clients via email.

• My role involves analyzing received insurance documents, validating claims, and indexing them according to standard operating procedures (SOP) within service level agreements (SLA).• Report all quality metrics and production data to the manager on a weekly basis in the absence of team leaders (TLs).• Providing knowledge transfer (KT) sessions for new employees to ensure they understand processes and best practices.• Promptly respond to client emails with effective resolutions and action plans regarding their claims and inquiries.• Handle disputes and appeals to resolve issues efficiently, collaborating with healthcare providers and insurance companies as needed.

Bachelor

Bca, Computer Programming, Specific Applications