-Employed comprehensive benchmarks to establish and monitor customer service standards.-Explained online self-help options to customers to promote additional and after-hours support choices.-Informed customers of upcoming promotions and deals to boost sales.-Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.-Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.-Made reasonable procedure exceptions to accommodate unusual customer requests.-Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.-Maintained extensive knowledge of company products to recommend items aligned with customer needs.-Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.

-Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.-Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.-Maintained strong knowledge in collectible industry. E.g: Statues, Figurines and collectibles-Completed point of sale opening and closing procedures.-Reconciled daily sales transactions to balance and log day-to-day revenue.-Managed inventory control, cash control and store opening and closing procedures.-Monitored and replenished display inventory and restructured according to available stock.-Enhanced overall store appearance by applying careful consideration to product and display locations.

-Developed post-event reports to determine effectiveness of each event.-Managed administrative logistics of events planning, event booking and event promotions.-Managed event logistics and entire operations during events.-Reviewed event bills to confirm accuracy and approve payment.-Trained and supervised interns and support staff required for events.-Built relationships with customers and community to establish customer loyalty and retention.