Dev Arneja Email & Phone Number

Toronto, ON, CA

Markham, Ontario, Canada

• Provided first- and second-line technical support to over 1,000 internal users, ensuring 90% of incidents were resolved within SLA timelines.
• Troubleshot and resolved issues related to hardware (desktops, laptops, printers) and software (Windows OS, macOS, Office 365) to maintain seamless operations.
• Managed user accounts and permissions across systems such as Active Directory and Exchange, ensuring compliance with security policies.
• Utilized tools like ServiceNow for incident management, SCCM for device management, and Citrix for remote support to streamline issue resolution and collaborated with cross-functional IT teams to roll out new.
• Created interactive dashboards using Tableau and Power BI to visualize key performance metrics, enabling senior management to identify trends and make data-driven decisions, resulting in a 15% improvement in.
• Deployed and configured IT equipment for new hires and departmental changes, completing over 150 setups annually, also created and reviewed technical design documents for small projects, improving project clarity and.

London, Ontario, Canada

• Led a team to create an AI-powered chatbot using Python, Java, and TensorFlow, automating responses to FAQs and reducing manual intervention by 40%, significantly improving user engagement.
• Engineered an interactive web application leveraging JavaScript, HTML, and CSS to showcase AI project timelines and milestones and streamlining team collaboration.
• Administered user acceptance testing methodologies to refine messaging, design elements, and calls-to-action, resulting in a 15% increase in website performance metrics and improvement in customer interactions.
• Collaborated with different teams to troubleshoot technical challenges and streamline project management processes, resulting in reduced project timelines and increase in project efficiency, while demonstrating.
• Conducted workshops on machine learning techniques for over 50 participants, guiding them to build predictive models in Python, which boosted club engagement by 25%.

Canada

- Provided technical assistance and support to clients, addressing inquiries and issues related to website design, development, and maintenance, resulting in a 60% increase in client satisfaction scores, while collaborating with stakeholders to enhance operational efficiency.- Administered user acceptance testing methodologies to refine messaging, design.

Bachelor Of Engineering - Be, Computer Software Engineering

Liberal Arts And Sciences/Liberal Studies