Deva Roberts, Ace Mystery Shopping Email & Phone Number

Many business owners struggle with the two things; lack sales and occasional poor online reviews. Our mystery shopping process eliminates problems associated with negative reviews, missed sales opportunities so you can grow your sales. We typically work with clients that know what kind of experience they want their customers to have but still may receive an occasional bad online review, have customer complaints or are looking for ways to measure customer satisfaction.We work with our customers to customize their reports, allowing them to achieve the exact results they are looking for. We work side by side with you to maximize the potential of your mystery shopping or integrity shopping program. Since we now offer video mystery shopping, you can use your video reports as "Game Film" so that your staff can also see what areas they need to improve on. This is an invaluable tool for many of our clients.We have over 250,000 shoppers throughout the United States and Canada. We are able to target specific shoppers from different ethnic backgrounds, age groups, or shoppers with special needs, as needed.

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  Director Of Operations

  Ace Mystery Shopping

  Jan 2004 - Present

  Deal directly with clients to oversee their consumer audit/evaluation reports. Update report forms to customize according to client needs.Oversee the completion of customer service audits and maintain personal contact with the evaluators who complete our assignments. I also assist with recruiting clients for our services and follow through with assignments from start to finish.Scheduling Manager for over 250,000 shoppers/evaluators in our database. See through to the… Show more Deal directly with clients to oversee their consumer audit/evaluation reports. Update report forms to customize according to client needs.Oversee the completion of customer service audits and maintain personal contact with the evaluators who complete our assignments. I also assist with recruiting clients for our services and follow through with assignments from start to finish.Scheduling Manager for over 250,000 shoppers/evaluators in our database. See through to the completion of evaluations sent to the clients. Show less