I am an IT System Administrator with dual diplomas in computer systems networking and telecommunications from Conestoga College, and computer technology from Fanshawe College. Additionally, I have completed a bachelor’s degree in computer science from Silver Oak University. With three years of experience as a system administrator at Wipra Worldwide and one year as an IT specialist at Fanshawe College, I have honed core competencies in troubleshooting, provisioning, and installing software and hardware, while adhering to established security policies and best practices.At Wipra Worldwide, I collaborated with users to identify areas for improved usability, implemented crucial security and functionality patches, and developed network specifications while analyzing workflow, access, information, and security requirements. Additionally, my tenure at Fanshawe College equipped me with hands-on experience troubleshooting internet and cable services, managing email accounts, and utilizing Citrix for secure remote access. Moreover, I possess expertise in Watchguard and Fortinet systems, email migration, and production data migration. My background includes thriving in Managed Services environments, contributing to IT consulting firms, and engaging directly with clients. I am adept at Linux server deployment, which further enriches my skill set. Driven by a commitment to customer satisfaction and collaborative problem-solving, I bring a diverse perspective and rich experience from various educational and professional environments. I am eager to leverage my skills and expertise to deliver efficient and effective IT solutions while ensuring the best value and experience for clients. Additionally, I am currently working on obtaining my CCNA and ITILv4 certifications to further enhance my qualifications and broaden my expertise in networking and IT service management.Experience