Customer Service Representative
Austin, Texas, United States
- The objective of my role was to provide excellent service to outbound/inbound customers regarding their parking citations, municipal debts, toll charges or toll violation, Felony or any other misdemeanor and any.
- Communicate with customers to collect delinquent funds and bring closure to past due accounts.
- Establishes contact with customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while maintaining adherence to the spirit of all FDCPA regulations.
- Persuade customers to pay amounts due on unpaid parking citations.
- Consulted with customers to resolve service and billing issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.