Devarsh Shah Email & Phone Number

Halifax, Nova Scotia, Canada

• Identifying and opening new clients for HuMetis• Identifying and managing risks• Building and maintaining strong client relationships• Tracking and identifying new growth opportunities• Working with a diverse team of staff and managers• Making presentations and sales pitches to investors• Leading communication and collaborations at a company-wide level• Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services.• Identified institutions and market sectors with potential for expansion of operations, networking with key partners and individuals to build awareness of company within key demographics.• Developed and implemented contact quotas for cold calls, appointments and interviews based on company growth objectives and research on lead generation and prospect conversion.

Hawthorne, New York, United States

• Determined business development opportunities and implemented effective strategy for client acquisition.• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.• Developed new relationships to generate leads and position company as trusted partner.• Responsible for planning, winning, and managing new and existing sales opportunities to achieve and exceed business goals• Responsible and accountable to plan, manage and orchestrate internal resources appropriately to obtain sales objectives• Meet and exceed established sales targets including meetings per month, closing proposals and revenue targets• Experience with managing a pipeline and forecasting capabilities2• Communicate successfully to meet department goals, respond to market trends, and solve unexpected challenges involved with functioning independently in a fast-paced sales environment• Sustains professional and technical knowledge by participating in networking events and partnering with industry associations• Worked cross-functionally, maximizing growth potential in existing accounts with objective of extending products into other areas.• Used solid listening and critical thinking to design winning solutions for customers.• Negotiated and prepared contracts to secure new business and retain existing clients.• Developed short-term and long-term vision and strategy to achieve targeted sales objectives.• Leveraged cold calling to build leads.• Established strong client relationships to drive business development.

Austin, Texas, United States

• The objective of my role was to provide excellent service to outbound/inbound customers regarding their parking citations, municipal debts, toll charges or toll violation, Felony or any other misdemeanor and any driving suspensions or driving violations.• Communicate with customers to collect delinquent funds and bring closure to past due accounts.• Establishes contact with customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while maintaining adherence to the spirit of all FDCPA regulations.• Persuade customers to pay amounts due on unpaid parking citations.• Consulted with customers to resolve service and billing issues.• Remained calm and professional in stressful circumstances and effectively diffused tense situations.• Asked probing questions to determine service needs and accurately input information into electronic systems.• Upheld quality control policies and procedures to increase customer satisfaction.• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.• Assisted customers with making payments or establishing payment plans to bring accounts current.• Made outbound calls to obtain account information.• Answered inbound calls, chats, and emails to facilitate customer service.• Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.• Improved customer service wait times to mitigate complaints.• Reviews alternatives for payment with customers and monitors payment status of accounts• Ensure all accounts are worked within client standards and Federal Regulations• Work within regulations, department/division, and Compliance Policies• Educated customers on special pricing opportunities and company offerings.• Maintains proper documentation of discussions with customers and enters information into computer• Adheres to dialer schedule and work standards and attends training sessions as directed by management.

Ahmedabad Area, India

• The objective is to Start-Up a new company which deals in Customized Software solutions mainly in PHP, .Net, Mobile Applications, Python and Java.• Reduced costs by examining operations for inefficiencies, eliminating waste and renegotiating contracts.• Determined appropriate department and operational budgets and kept track of spending rates against plan.• Improved policies to match corporate vision and accomplish business goals.• Tracked and measured operational efficiency of business, to adjust and optimize use of available resources.• Conducted presentations using PowerPoint to provide illustrations and graphs to communicate complex business concepts.• Oversaw employee hiring, recruitment, and training for multiple business locations.• Prepared monthly financial reports for senior executive officer review.• Led process improvements and organizational updates by implementing Apollo.io, streamlining selling and contracting procedures.• Established goals for business profit and growth, reflecting company's mission statement.• Designed detailed business plans to outline finances, goals, and operations of company.• Carried out strategies to raise capital and develop financial plans for mergers and acquisitions.• Rolled out innovative employee training program to boost worker education and improve customer satisfaction.• Established open door policy to foster environment of respect between employees and management.• Assisted senior executives with monthly close and preparation of monthly operating reports and financial statements.• Successfully negotiated with vendors to receive best pricing and terms.• Assisted chief executive officer in recruitment and employment contract negotiations.

Ahmedabad Area, India

• The objective was to generate new business across the globe.• My main target area was USA, Canada, UK, Australia, Germany, and Israel.• Leveraged CRM to maintain records of sales and prospecting activities.• Getting cold leads from lead generation specialist assigned to me (Suspecting).• Cold calling the prospects (Identifying).• Getting the requirements from the prospect (Qualifying).• Doing opportunities assessment and discussing the requirement with the tech team (Coordinating).• Preparing business proposals, wireframe (with the help of tech team) and gathering any more requirement from the prospect if need be (Creating).• Giving demo on the proposal or wireframe along with tech team to the prospects and offering project budget (Negotiating).• Making sure we win the project (Closing).• Ensuring continued relation for the repetitive business (Relationship Building).• Compiled and submitted monthly and yearly reports.• Determined business development opportunities and implemented effective strategy for client acquisition.• Established new customer accounts using negotiation and sales closing abilities.• Worked cross-functionally, maximizing growth potential in existing accounts with objective of extending products into other areas.• Secured new opportunities from existing customers to maximize and enhance growth at each account.• Leveraged cold calling, in-person visits and referrals to build leads.• Oversaw staff by delegating work and reviewing individual performance.• I was fortunate enough to meet all my sales target given every month by my manager and henceforth I was promoted to Business development manager within 8 months and thereafter I had to manage the team of 2 more sales executive reporting to me and was responsible to help them win their prospects as well along with my portfolio.

Ahmedabad Area, India

GoDB Tech mainly Deals in Enterprise mobility solution and cloud technology. Sales Order Capture, Sales Force automation was some of their offerings I was dealing in.• The objective is to generate new business and handle the ongoing customers of a particular territory or province.• Territory sales and handling the entire province.• Meeting B2B ‘C’ level executives for demonstrating the application we have created user side as wells as server side.• Establishing contacts with the prospects and understanding their pain areas.• Maintaining relationships with the ongoing customers.• Identifying new opportunities.• Creating sales contract and gathering the requirements.• Negotiating and closing the deals.• Ongoing training to customers sales team for better optimization of the product.

A'Bad

Data First is Gujarat’s first and only one Tier 3 Data Center, mainly into Cloud computing technologies as well as in Hosting services• The main objective was to develop the business from B2B clients in the local region• Handled client accounts through entire lifecycle, executing contracts, providing customer service, and advising on methods for maximizing return from services provided.• Optimized profitability by developing pipeline of prospects using various research, referral, and sales strategies.• Facilitated and managed business development plan based on market and industry research.• Partnered with regional corporations to establish direct marketing channels and streamline company operations.• Inviting them to the Data center and provide them a tour of Data center explaining our infrastructure and its capabilities• Closely work with the technical team to create a customized solution for each prospect• Creating the proposals based on the inputs gathered from the technical team• Negotiating and closing the deals.

Master Of Business Administration (Mba), Marketing, Entrepreneur, 6.00/9.00

Activities and Societies: I was a part of placement Comitee @ United World School of Business

Junior Colledge, Information Technology