● Managed efficient warehouse operations including picking, receiving, loading, and replenishing over 250 SKUs in a fast-paced environment.● Efficiently managed warehouse machinery like reach and walkie trucks to improve logistics and increase operations.● Proactively managed and reported inventory with strategic measures, achieving over 98% stock accuracy.● Utilized WMS, including Oracle Solo Chain, for precise order picking and seamless workflow with zero errors.● Collaborated with a cross-functional team to prioritize customer orders, ensuring timely fulfillment and customer satisfaction.● Uphold quality control standards to protect product integrity, often surpassing industry benchmarks.● Maintained a safe, OSHA-compliant warehouse with no accidents or injuries.

● Successfully resolved over 98% of customer requirements, complaints and inquiries with customer-focused solutions.● Assisted customers with information, refunds, exchanges and directions in a hospitality environment.● Accurately processed defective product slips for items received damaged or open.● Managed damaged goods for 100% insurance claim recovery via Claims processing.● Verified returned merchandise against refund slips before restocking.● Maintained 100% inventory accuracy by verifying all items were correctly scanned before restocking.● Managed Stolen and Visitor's logs and made announcements.● Replenished retail floor with returned items.● Assisted Customer Service Manager with scheduling and leadership tasks during their breaks or when requested.

● Produced and reviewed detailed performance reports with management to guide decision-making.● Promoted teamwork by efficiently coordinating with internal teams for smooth task execution.● Fostered relationships with various partners, customers, and internal teams to boost operational efficiency and meet company goals.● Enabled timely resolution of software issues and alignment with project needs by fostering communication and collaboration between the logistics and technical/product teams.● Led a team of 3, improving their technical and functional skills using innovative ideas, thereby boosting performance from 70% to 85%.● Demonstrated flexibility in daily operations by segmenting work into three sections according to logistics partners' schedules.● Cut costs by 20% through active communication and information sharing with shipping partners, preventing package loss or damage claims.● Coordinated the negotiation of pricing, finalization of sales transactions and billing for trade-in devices through effective liaison with logistics partners and customers.

● Led both Forward and Reverse Logistics operations, ensuring fast and efficient package transit with timely pickups and deliveries of 90% Reverse and 95% Forward transactions.● Exhibited creative problem solving skills to solve escalated concerns about shipments from brands and customers, providing timely and accurate package status within a 1-hour response time within a 2-hour limit.● Implemented efficient process flows for new projects, effectively managing seven simultaneous projects with business solutions.● Achieved 90% KPI through timely pickups and deliveries.● Used computer skills like MS Excel and Google Spreadsheets to streamline workflows and manage over 800 daily packages transparently.● Consolidated data daily from over 5 reports to enhance workflow efficiency.