Devash Sewpersad Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

- Delivering 1st and 2nd Line Support for Diagnostic Analyzers, significantly enhancing customer satisfaction and operational performance - Execution of seemless project RollOut of Diagnostics Equipment, driving efficiency and improving workflows across multiple hospital sites.- Provide Desktop Support for Diagnostics Head Office Users, ensuring rapid issue resolution and continuity of services.- Collaboration with multiple vendors to uphold Service Level Agreements (SLAs). minimizing downtime and maximizing productivity within the business.- Ensuring maximum uptime on all Analysers across multiple Hospital Sites, Regional Laboratories and the Main Laboratory, optimizing Diagnostics capabilities.- Basic Management of Network Infrastructure (CAT6, Aruba Switches, Aruba Access Points) to maintain robust connectivity.- Tasked to Oversee stock control of IT Equipment, ensuring operational readiness and resource availability.- Provide 24 Hours Support to Doctors and Site Users for Laboratory Information System (LIS) and 3rd Party Vendor Applications.

St Augustines Hopsital

- Delivered comprehensive desktop support to optimize operational efficiency through seamless technology integration in a hospital environment. - Spearheaded IT Project Management initiatives for the successful construction and implementation of new facility wings.- Managed robust Time and Attendance Management Solutions (KRONOS), significantly enhancing workflow efficiency.- Management of IT Stock with Focus on Capex and Opex optimization.- Demonstrated expert ICT troubleshooting and advanced problem-solving skills to ensure minimal downtime.- Provided PABX Support and Management services to enhance communication for users and medical staff.- Executed Active Directory Support to streamline user access and security protocols.- Led Software Application Management and RollOut, ensuring successful deployment and user adaption.- Conducted monthly system reporting to ensure compliance with company standards.- Facilitated Training and Development for all onsite users and medical staff on new and existing systems.- Managed Network Administration (CAT6, CAT3) and installation of Network Switches and Access Point Routers within the Facility.- Provided Basic SAP Support to all onsite users. - Delivered printer support to all onsite users, including Kyocera MFUs, Zebra Barcode Label Printers, and standalone printers.- Spearheaded a comprehensive network overhaul, enhancing performance and reliability across the entire site which included installation of new Core Switches and Fly leads.

Durban Area, South Africa

Computer Support Specialist - PABX Maintenance- CAT3 and CAT5 Maintenance- Computer Installations- Computer Repairs- Software Support - Software Installations- Active Directory Super User- SAP Support (First Line)- Time Card Management Kronos- Server Maintenance- Basic to Intermediate Network Support- Software Application Training- Create and Provide Reporting Structure- Basic to Intermidiate Printer Support- Stock Management

Gauteng, South Africa

- Provided Customer 1st and 2nd Line Support, enhancing user satisfaction and problem resolution efficiency.- Management of company website, ensuring and up-to-date and engaging online presence.- Conducted Software Application Training for multiple users across various sites, elevating user competency.- Generated Monthly Reports to identify and implement best practices for company growth.- Support company application (akin to SAP Plant Maintenance) driving operational effectiveness.

Durban Area, South Africa

- Enabled seamless mobile application setup for in-store customers, enhancing user experience and engagement.- Established mobile profiles for new customers on its and Andoid, driving personalized service and loyalty.- Executed data backups abd transfers of clients information to new devices, ensuring smooth transitions.- Provided laptop setup and support as needed, ensuring customer satisfaction.- Delivered Support upgrades on customer devices, including laptops and mobile devices, enhancing device performance.- Achieved significant sales in telecommunication and mobile accessories, driving revenue growth.

Diploma, Information Technology

Activities and Societies: Volleyball, SwimmingComputer Networking (All Aspects) Software Development (ASP.net, Web Development, C#) SQL.

Diploma, 12

Activities and Societies: Volleyball Swimming Computer DesignMaths Physical Science Biology Accounting Life Orientation English Afrikaans