Devashis Sahoo Email & Phone Number

India

Bengaluru, Karnataka, India

Bengaluru Area, India

Implemented information security management system (ISMS) framework & process for certifying the organization with ISO 27001.Actively took part towards implementing QMS (ISO 9001), OSHAS (ISO 45001) & EMS (ISO 140001) and assured company is in regulatory compliance with the rules of relevant bodies for recertification.Certified Internal Auditor for QMS, EMS, OHSAS & ISMS.

Bengaluru, Karnataka, India

Effectively prioritize and manage multiple complex assignments and clients.Coordination among teams including engineers, quality engineers, customer support engineers and IT administrator for addressing customer escalation.Assessment of IT Infrastructure, product deployment, troubleshooting complex issues for an effective and timely resolution. Customer business development, relationship building and creating opportunity for recurring business. 100% successful in customer… Show more Effectively prioritize and manage multiple complex assignments and clients.Coordination among teams including engineers, quality engineers, customer support engineers and IT administrator for addressing customer escalation.Assessment of IT Infrastructure, product deployment, troubleshooting complex issues for an effective and timely resolution. Customer business development, relationship building and creating opportunity for recurring business. 100% successful in customer retention onboarded from 2009 till 2021.Added new clients from 2014 – 2022 for recurring revenue increase of $1.5 million.Executive Subject Matter Expert (SME) and nominated as Single point of contact (SPOC) for 4 customers. Achieved 85% CSAT score.Spearheaded the technical support team and provided technical leadership to achieve business results (software deployment, renewals, stream revenue) for accounts assigned & located in APAC & EMEA region.Effectively managed cloud hosting by establishing process and procedure for monitoring, maintenance and optimization. Show less

Bengaluru, Karnataka, India

Establishing bridge between customer and development team by closely working with the development team to identify, develop and deliver product which suits the road map of the organization and meets customer requirements.Issue identification and functional analysis.Actively working with the development team to find enhancement area of existing products.Guiding the business partner to find new requirement and to make aware with the existing features along with giving training on new… Show more Establishing bridge between customer and development team by closely working with the development team to identify, develop and deliver product which suits the road map of the organization and meets customer requirements.Issue identification and functional analysis.Actively working with the development team to find enhancement area of existing products.Guiding the business partner to find new requirement and to make aware with the existing features along with giving training on new products.Preparing the Trouble shooting guideline and documents for future reference by the team.Creating and developing all GIS related maps and solution for Navigation and Fleet Management product line.Managing, maintenance and performance enhancement of eight production servers at five distinct locations in the world.Worked in multiple timezonesDeveloped in-house solution for monitoring health status of product running in production server.Worked with technology e.g., ASP, VB6, MS SQL Server, Arc GIS Show less

Thiruvananthapuram, Kerala

Develop & deliver projects and enhance the existing products based on customer requirement.Leading a team of eight people and working with various technologies e.g., ASP, VB 6, PHP, MySQL, MS SQL Server.Resource hiring, technology exploration and adaptation

Bhubaneswar, Odisha

Thiruvananthapuram, Kerala

Pg Diploma In Compute Science, A

Master Of Commerce, Accounting And Finance

Education record

Pgp-Aifl Program, Artificial Intelligence, On Going