As managing partner I helped set up the organization and oversee all aspects from recruitment to operations management. Scion supports few medical facilities in US with outsourced front end operations as well as Healthcare Revenue Cycle Management. The processes we help the clients with are,• Scheduling• Virtual Assistants • All types of incoming calls• Prior-Authorizations for Procedures and Meds• Insurance Eligibility and Verifications• Faxes and Document Management – Medical Records• Billing – Charge Entry, Charge Verification and Claim Submission • Payment Posting• Account Receivable and Denial Management• NegotiationsWe follow a boutique approach so that all teams work together to deliver great performance. It is our experience that with different processes outsourced to different companies, providers and medical facilities lose lot of revenue and compromise on quality of healthcare delivery. If your front end understands insurances and insurance people understand front end, and they all work together as one unit...believe me magic happens!

Leading a global team of schedulers, medical assistants and patient balance collectors based at US, India and Philippines for SEVA Med Care from office in India. Responsible for patient experience and problem solving. Key Responsibilities• Managing incoming calls on various queues with team of schedulers and medical assistants on the phone. • Increasing revenue by effective patient side collection with better coordination between onsite and offsite team involved in the process.• Optimizing and managing quality of patient service across with regular audits and feedback programs• Training, mentoring and developing high performing individuals who become a part of dynamic team achieving great results.• Managing and addressing patient escalations and grievances with internal examination and fixing areas of improvements.• Directing and motivating various teams and ensuring smooth coordination between teams across the organization.• Problem solving for providers and staffs all across the organization.• Reporting and tracking performance and fine-tuning processes by regular meetings with key stakeholders of SEVA Med Care to help in positive growth of the medical group.Key Achievements:• Reduced call abandoned rate and brought it down from 70% to below 5% in six months with minimum possible increase in number of staff.• Increased patient balance collection from mere two hundred thousand dollars to half a million dollars in one year.• Developed a scheduling team who is better at retaining patients and their appointments resulting in packed schedule and consistent revenue since promotion.• Influenced and changed the clinic approach from “we will do stuff when we want” to same day resolution to patient problems.• Optimized the quality-of-service delivery and received many praises from patients.• Trained and mentored many high performing clinic support staff who became indispensable to the medical group producing outstanding results with great work ethics.