Jubilant FoodWorks Limited is India’s largest foodservice company and is part of the Jubilant Bhartia Group.

Developed IT Security Governance structure to reduce risks in business processes, enhance information security and comply with regulatory requirements.Created and deployed Security Awareness Program, security Incident Response Team.Conducting continuous assessment of current IT security practices & systems & identifying improvement areas.Delivering new security technology approaches and implementing next generation solutions.Handling all internal and external audits. Running security audits and risk assessments.Developing, implementing and testing business continuity plans to ensure service is continuous when a change is introduced or security breach occurs or when disaster recovery plan needs to be triggered.Handling IT Service management, SLA management & Outage management for the organisation inclusive of common helpdesk and end user support PAN India.Plan, install & maintain security technologies such as DLP, Enterprise Antivirus, endpoint Security Patching Systems, Intrusion Detection, rogue detection, O365 protection, end user backup & encryption, SD Wan etcHandled all major technological and process integrations during merger with Videocon d2h

Ensuring IT delivery at 24 Circles inclusive of 50+ cluster offices and 330+ service centers and installation service providers totaling up to nationwide base of 10000+ users.Handling 9 inbound customer contact centers and 5 outbound contact centers in terms of IT delivery.Equipped with strong competence in areas of Business continuity and disaster recovery management, vulnerability assessment, information security audits and designing information security polices / procedures.Leading the team of Information Security, Risk Management & Compliance Management.Plan, Install, Maintain security technologies such as DLP, Enterprise Antivirus, Security Patching Systems etc.Setup and stabilize IT services, service desk, SLA management, Outage managementServe as enterprise focal point for IT security incident response planning, execution and awarenessMaintenance of Critical Services 24X7 under difficult conditions.Owner of Asset management for all IT related assets for BBCL and 3 sister concerned companiesDeveloping and maintained the annual operating and capital budgets for company’s information technology /security systems operations consistent with established financial guidelines

Handled large account base of IAF having nationwide coverage as Project Lead-Service Delivery. Handled a professional team of regional in charges, coordinators and 70+ engineers. Direct reporting to Group head on all operational responsibilities. Major Responsibilities included Service Delivery Performance and Reporting, Review financials, business development Initiatives, Handling all customer escalations, and ensuring proper service eliminating ‘root problems

Handled Multiple large projects such as - HP ODM Support: Project management for overall desktop computing support, being Hewlett-Packard partners. This would mean providing end-to-end support to HP customers all PAN India - CRIS-UTS : Implementation and Support of Infra and application software in 234 CRIS Railway locations across the nation. -IAF IMMOLS : Handled large account base of IAF having nationwide coverage as Project Lead-Service Delivery covering Implementation and support of Servers, Storage devices, Desktop Clients, peripherals, clustering services, SQL Services and application software in 160 Indian Air Force Bases across the country.

Managed the team of 19 people as Team leader handling all sorts of Technical escalations for Home segment Pc's.Managed the team of 10 people as Team leader handling all sorts of Technical escalations for Corporate segment including Servers, storage solutions, desktops etc.