** I currently work in the banking domain, handling customer requests related to account opening. My role involves verifying customer details and managing them under the standard operating procedures (SOP).** Developed options and implemented solutions to resolve complex processes.** We utilized tools and resources to address and resolve client inquiries.** We analyzed complex processes to identify areas for improvement and optimizations.** Helped team meet service level agreement targets by assisting with reviews and escalations.** Tracked performance indicators related to specific tasks, identifying trends that may impact future performance.