Devashish Thakur ✅ Email & Phone Number

Noida, Uttar Pradesh, India

Delhi, India

Leading Organisational Sales (Client Servicing)

New Delhi Area, India

Noida Area, India

• Established Tele KCD (Key customer Division) team @ Noida Head Office.
• Driving excellence program for entire business territory of rest of India since May ’2015 handling a team 12 Relationship Manager.
• Developing a competitive business development and sales strategy, uncovering/ creating new opportunities to upsell services to existing clientele, identifying dynamic and flexible offers, judiciously overseeing demand.
• Judiciously taking proactive measures relating to factors impacting business development in order to grab the opportunities and providing valuable inputs for fine tuning the sales and the marketing strategies, involved.
• Conducting detailed study on business line of customers to analyze the latest market trends and track the competitor’s activities thereby providing valuable inputs to streamline the marketing and brand visibility.
• Implementing the marketing strategy that fulfill the objectives, maximizes revenues, profits and market share of the company while streamlining overall operations pertaining to business development.

Noida Area, India

• While the first part deals with data - collection / enrichment / lead generation / segmentation, the second is focused on conversions - via tele team to cover even beyond that / and yet to be explored opportunities of.
• With a customer base of more than a 2000, and covering four different servicing verticals, the top KPIs comprises clearly comes to be customer retention and monetization (cross-sell / up-sell), to ensure minimized.
• The profile demanded QUALITY and TIME as the top deliverable, with output starting from delivery of customer-catalogs, to the final ROI for a customer from that catalog.
• Managed sales and marketing strategy development, product planning, profit, revenue targets and market share targets.
• Played an important role in devising the targets and incentive structure for Sales Division.
• Maintaining and updating the ERP software of daily activities and regular reporting to Head of Department of Noida Head Office.

Noida Area, India

• Dealing with customer/ retailers enquiries in-person, over the phone or via email; contacting prospective customers and discussing their requirements. Contributed consistent growth to all new assigned territories.
• With a team span of 12 professionals, this P&L driven role starts from supplier onboarding & engagement, to lead generation & conversion, till he gets on boarded with his profile getting online.
• Established a team for client servicing and upgrade within 6 months of time.
• Brief agency colleagues, and work with them to plan and implement the best advertising solutions for the clients.
• Understand client's business and domain challenges and provide strategic creative direction for their digital needs to emerge as a brand.
• Looking after client's ATL activities to build brand & to generate more business leads through promotion.

Noida Area, India

• Daily Relationship Management activities with existing clients to drive their mapping, keywords submission, co-coordinating with IT and operation team.
• Identifying High Potential clients and acting as a business consultant, educate new services /offers, putting proposal, follow-up for the deal.
• Create enhanced value to and from the existing clientele through servicing and Account management.
• Brand Building by Internet Marketing & Promotion.
• Research clients' products, services, plans, competitors and target markets.
• Be the main point of contact for clients and maintain effective coordination with production department towards timely and effective delivery

Noida Area, India

• Accord Solution is a Noida based NGO wherein, we were engaged in calling clients for donations.
• Working with the prospect database to develop prospects into qualified leads, coordinating with sales activities.
• Primarily handling outbound telemarketing, coordinating with email and calls efforts across all sales channels.