Devashish Nandi Email & Phone Number

Mumbai, MH, IN

Mumbai, Maharashtra, IN

1.Designing employee training programs that align with company goals, industry standards, and employee skill sets2.Assisting with organization development efforts such as team building activities and conflict resolution3.Developing and implementing training programs for new hires and existing employees4.Vendor and Stakeholder management 5.Assess the.

Mumbai, Maharashtra, IN

Team Management: Responsible to handle a team of Relationship Managers for domestic and international customers. Create and enforce plans that will help meet the needs of customers Execute and Build long-term relationships with clients and customers Work quickly to address and resolve customer issues Notify the sales team of new sales and cross-selling.

Mumbai, Maharashtra, IN

Business Analytics - Ensure effective use of business intelligence to ensure that there are adequate leads that would help in achieving the sales targets.Multi-channel Strategy - Spot opportunities for improving quality and quantum of leads. Effectively strategize and manages campaigns for meeting the assigned targets Technical Skills - Effectively.

Mumbai, Maharashtra, IN

Key AreasPropose new software / applications, discuss with vendor, UAT and successful implementation. Monitor and share benefits.Closely Monitor and drive projects to improvise processReview all old process, suggest changes to improve on productivity, cost benefit, revenue generation for business.Change management to be successfully implement across.

Mumbai, Maharashtra, IN

Conducting research of new type of business’s/products/services with an emphasis on identifying gaps (existing) in the mitigation of needs of potential clients (existing and/or new ones)Initiating various initiatives for attracting new customers and boosting new businessPenetrating into existing markets by using internal sales and credit force Steering.

Mumbai, Maharashtra, IN

1.Manage Centralised Call Centre for Inbound and Outbound Process 2.Preparation and Reporting of Annual Operating Plan for Call Centre3.Monitor and Control Profit and Loss account for the Contact Centre4.Design and Implement Incentives Structure5.Releasing Manpower requirement6.Maintain Quality and implement BPMS process7.Trained Auditor: ISO standard.

Mumbai, Maharashtra, IN

1. Manage Centralised Call Centre for Inbound and Outbound Process2. Preparation and Reporting of Annual Operating Plan for Call Centre3. Monitor and Control Profit and Loss account for the Contact Centre4. Design and Implement Incentives Structure5. Manage Manpower requirement6. Maintain Quality and implement BPMS process

Mumbai, Maharashtra, IN

1.Supervise team of 40 + members providing service to High Network / High Profile relationship customers for more than 52 branches across the region. Ensure compliance with company guidelines across all parameters.2.Monitor Outbound activity for Retention; Perform Cross-servicing on inbound and outbound – Target Based.3.Knowledge of other departmental.

Mumbai, Maharashtra, IN

1Led a team of 15 members to supervise call centre activities including:2.Quality check on calls: Call barging, rating call basis quality parameters, providing feedback to team members on distinction factor.3.Calls Handling: Log-in to attend incoming calls4.Call Center Administrator: Infrastructure management and maintenance5.Call Center Vendor Management.

Masters In Personnel Management, Human Resource, Industrial Relation, Labour Law

Bachelor Of Commerce, Economics, Marketing, Accounting