Devaughn Robinson Jr. Email & Phone Number

Pittsburgh, PA, US

• Coordinate and manage special one-off events under the Make Sure You HaveFun™ umbrella, ensuring they are executed smoothly and successfully.
• Lead and oversee special organizational projects, including data management,website development oversight, event planning, and the implementation of newprocesses and initiatives.
• Work closely with the event production team to enhance existing processes andinitiatives, providing support and guidance where needed.
• Collaborate with the Creative Director to develop and implement frameworks forspecial marketing projects, design projects, and merch development.
• Assist in company organization and structure efforts, including contributing tohiring efforts, interviewing potential candidates, and onboarding new teammembers.
• Drive social media marketing efforts, working with the marketing team to developand execute campaigns that promote Make Sure You Have Fun™ events andinitiatives.

• Strategize and implement critical administrative infrastructure such as developing company email server, hiring practices, workflow processes, etc.
• Assist Founder in execution of various administrative tasks such as email correspondence, schedule management, team management across various projects.
• Develop and implement marketing plans for email and social media campaigns.
• Manage event creation such as ticketing, promotion through POSH platform.

Las Vegas, Nevada, United States

• Create and manage positive customer experience by promptly responding to all customer inquiries via email and live chat in accordance with team guidelines.
• Troubleshoot customer facing application issues and escalating further technical issues to proper departments via JIRA platform.
• Help review Net Promoter Score Surveys weekly and provide follow up for customer service facing queries.
• Serve as lead for Minorities and Underserved Communities enterprise resource group to help facilitate outreach and volunteer opportunities for current employees centered around marginalized communities.

Remote

• Provided online & onsite support for event organizers, exhibitors, and attendees interacting with Swapcard digital platform via email & chat messaging.
• Troubleshoot technical issues organizers, exhibitors, attendees, etc. may experience during event.
• Reported technical bugs using JIRA software to increase internal knowledge and overall usability of Swapcard platform.

Las Vegas, Nevada

• Created an amazing luxury customer service for 30+ daily customers globally utilizing SAP programs while reflecting company core values while boosting sales across Americas.
• Utilized skills of empathy, intuition to anticipate and understand customers’ needs while utilizing after-sales knowledge to increase the customer’s shopping experience.

Pittsburgh, Pennsylvania, United States

• Worked closely with onsite HCV staff and city representatives to deliver a stunning summer experience for my youth intern group while following guidelines and standards set by City of Pittsburgh’s Learn & Earn Program.
• Supported my youth interns experience throughout summer employment by facilitating group activities, timesheet organization, and managing daily attendance.

Pittsburgh, Pennsylvania, United States

• Created and edited digital video around local Pittsburgh neighborhood.
• Compiled research and conducted interviews on local Pittsburgh neighborhood.
• Presented final research and media to fellowship stakeholders and staff.

Pittsburgh, PA

• Maintained project based learning curriculum by assisting with various administrative functions including class scheduling, curriculum exploration, and teacher assistance.

Greenville, Pennsylvania, United States

• Responsible for helping prep for upcoming productions or events held in the space, maintaining the theater, and coordinating volunteers/visitors
• Assist leadership with technical needs of production
• Responsible for teaching volunteers and other students in theatrical production.

Certificate, Project Management

Notable Projects: Simulated Project Initiation - • Fully completed presentable Project Charter • Determined and illustrated systems.

Bachelor'S Degree, Political Science And Government

Activities and Societies: Phi Theta Phi Lacrosse Team Member

High School Diploma

Activities and Societies: Diversity Council Lacrosse Team Member Soccer Team Member

High School Diploma, Performing Arts, 12

Activities and Societies: Student Council Vice President