Customer Success Manager - West
CurrentInfinite Uptime is a Diagnostics-as-a-Service company that provides manufacturing companies with the sensors that help to track the performance of rotating machinery like gears, fans, blowers etc. We have the entire technology stack in house that helps us to provide top of the class service to our clients. My responsibilities include:1. Conducting demos and trainings for the platform to our stakeholders2. Sharing cost benefit analysis and ROI calculations to our clients3… Show more Infinite Uptime is a Diagnostics-as-a-Service company that provides manufacturing companies with the sensors that help to track the performance of rotating machinery like gears, fans, blowers etc. We have the entire technology stack in house that helps us to provide top of the class service to our clients. My responsibilities include:1. Conducting demos and trainings for the platform to our stakeholders2. Sharing cost benefit analysis and ROI calculations to our clients3. Solving client issues and ensuring year-on-year renewal for our subscription service4. Supporting Account Management team with up-sell and cross-sell opportunities to ensure increase in revenue generated from captive clients5. Understanding client goals and aligning solutions to help achieve the long term goals Show less