Devayan Banerjee Email & Phone Number

4 years' overall experience, including 1.5 years in the hospitality sector and 2.5 years working in the support sector for ITES product firms.Developed skills : Technical proficiency: The ability to understand and effectively use the company's products and services.Communication skills: The ability to communicate complex technical information in a clear and concise manner to customers.Problem-solving skills: The ability to diagnose and resolve technical issues effectively, using a customer-centric approach.Time management: The ability to prioritize and manage multiple customer support requests, ensuring timely resolution.Empathy: The ability to understand and relate to the customer's experience and perspective, showing genuine concern for their needs.Active listening: The ability to listen carefully to customers' questions and concerns, gathering information to provide accurate and helpful support.Adaptability: The ability to adapt to different customer needs and technical issues, using creativity and resourcefulness to resolve challenges.Attention to detail: The ability to pay close attention to detail, ensuring customer information and data are accurately recorded and addressed.Customer-centric approach: The ability to place the customer's needs at the center of all support interactions, ensuring a positive customer experience.