Devon Bennett-Cason Email & Phone Number

Gainesville, Fl

In the Contact Center, agents do much more than act as operators for the hospital. They also serve as the regional Life Quest organ procurement call center for the North Central Florida area, facilitating the connection between organ donors and recipients. I responded to emergency/urgent alerts and codes for cardiac events, strokes, slips/falls, mass casualty events, bomb threats, etc. for inpatient residents and visitors, dispatching specific urgent response teams accordingly. Agents act as an… Show more In the Contact Center, agents do much more than act as operators for the hospital. They also serve as the regional Life Quest organ procurement call center for the North Central Florida area, facilitating the connection between organ donors and recipients. I responded to emergency/urgent alerts and codes for cardiac events, strokes, slips/falls, mass casualty events, bomb threats, etc. for inpatient residents and visitors, dispatching specific urgent response teams accordingly. Agents act as an afterhours answering service for over 100 clinics/departments; contacting oncall providers as requested. But most of all, I provided excellent customer service to our clients, patients, visitors, and staff. Show less

Gainesville, Florida, United States

This was a temporary position in the same department as above; different employer, same job description. I was hired in the Shands Contact Center as a temporary worker (OPS). I was offered a permanent position in the center after demonstrating my willingness to help others on the team and my aptitude for computer software and training.

High Springs, Fl

As Administrative Assistant I was responsible for all general office duties such as multi-line phones, data entry, filing as well as composition of office correspondence, contracts, and website content. I ordered parts/equipment for, scheduled, and dispatched service calls and installations. I also processed loan applications, managed supplier credit accounts, and maintained accounts receivables. When other office employees were in place, I acted as Assistant Manager/Supervisor and opened and… Show more As Administrative Assistant I was responsible for all general office duties such as multi-line phones, data entry, filing as well as composition of office correspondence, contracts, and website content. I ordered parts/equipment for, scheduled, and dispatched service calls and installations. I also processed loan applications, managed supplier credit accounts, and maintained accounts receivables. When other office employees were in place, I acted as Assistant Manager/Supervisor and opened and closed the office for business most days. Show less

Alachua, Fl

As the Receptionist/Administrative Assistant for a residential new construction company, I provided customer service for multiple phone lines and walk in customers, including creating/distributing brochures and providing guided tours of model homes. I maintained customer files, including accounts receivables, coordinating with lenders for payments and closings of new construction loans. I also completed Energy Calculation documentation and blueprint processing, as needed.

Lake City, Fl

As a Technical Support Technician, I provided troubleshooting and basic instruction services for Dell computers in a call center environment.

Associate Of Science - As, Computer Science

High School Diploma

Activities and Societies: Drama Club, Art Club, Spanish Club, Softball, Volleyball