Devashish Bose Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

1. Act as the primary person responsible for leading implementations with customers as well as ensuring their success with Wheebox once they’re onboard.2. Interact closely with the key stakeholders from the customer as well as Wheebox’s leadership team to ensure a successful implementation.3. Collaborate extensively with our engineering team to build out any custom features in our Wheebox pipeline to support customers’ needs and help provide key metrics (e.g., dashboards, reports) to help them increase revenue and user adoption.4. Solicit feedback from customers and be involved in shaping future product offerings by working closely with the respective teams.5. Collaborate with our Product teams to develop innovative new features, fine-tune various algorithms, and improve our product and our customer user experience.

Gurugram, Haryana, India

Improve operational management systems, processes, and best practices by defining a product roadmapfor tools to enhance team efficiency.2 Conceptualize strategy to ensure greater customer satisfaction and find ways to increase the quality ofcustomer service.3 Analyze data and come up with new initiatives to develop, implement and review operational procedures.4 Identify and address problems and opportunities for the company and play a significant role inlong-term project planning, status reporting.5 Set up MIS based processes with the team to ensure timely execution of tasks as per plannedstrategy.6 Collaborate with technical, marketing, and other teams to ensure completion of tasks as per thedeadline.7 Achieved the monthly target of the sales and participated to increase the revenue of the company

Gurgaon, Haryana, India

Directly responsible for shaping the operations ecosystem by onboarding the partners whocan work for the Housmaid and taking leads on designing processes, ownership of end to endimplementation..2 Worked on pan India job fulfillment to minimize bad customer experience by solving key issuesaround partner activity, job acceptance, service delivery, etc.3 Developed equipment price lists, analyzed local markets, and implemented supply sourcing,operations, marketing, and analytics strategies to drive business growth and profitability. Monitoredteam performance and motivated them to meet targets effectively.4 Collaborated with cross-functional teams to create brand-aligned ads, met markdown targets,reported annual revenue margins, and contributed to sales plans5 Monitoring the service cycle of every category and take early calls for opportunity maximization.

Gurgaon, India

Category Identification: I employed a data-driven approach to identify and analyze market trends, consumer demands, and competitor landscapes. By leveraging these insights, I successfully identified lucrative product categories for expansion, resulting in increased sales and market share.Shipping Process Improvements: Recognizing the importance of efficient and reliable shipping, I spearheaded initiatives to streamline our shipping operations. Through a meticulous review of existing processes, implementing automation tools, and negotiating strategic partnerships with logistics providers, I significantly reduced shipping costs and delivery times, thereby enhancing the overall customer experience.Customer Support Enhancement: Acknowledging the significance of exceptional customer support in building brand loyalty, I implemented measures to elevate our customer support services. By establishing robust communication channels, training support teams, and implementing CRM systems, I improved response times, resolved issues promptly, and fostered long-term customer relationships.Shopify Customer Engagement: As a part of our Shopify initiatives, I led projects aimed at optimizing customer engagement and driving conversions. By leveraging the platform's features and integrating innovative marketing strategies, I achieved measurable improvements in website traffic, conversion rates, and overall customer engagement, ultimately boosting revenue.

Pgdm, Marketing

Education record