Devbrat Banerjee✔️ Email & Phone Number

Varanasi, Up, In

Gurgaon, Haryana

Design and develop exchange policies and Email routing.Capacity planning in distributed environment.Handling Lotus Domino Server related issues.involved in migration from Lotus Notes to Microsoft 365.Handling Exchange Online, SharePoint Online, OneDrive, Azur Intra, Teams, OneNote related issues.Managing Office365 environment in hybrid stage level.Managing DLP policies.Performing any other activities as appropriate for the role to ensure deliverables are met within timelines.Handling Exchange Online PowershellShell task to smooth long and time taking task more easier.

Gurgaon, Haryana, India

Handled disaster recovery processes (Mail restore).Worked on Datacentre Environments.Did OWA, RPC/ HTTP and active sync configuration.Designed and developed exchange policies and Email routing.Patch and configuration management of MS Exchange.Involved in “Capacity planning” in distributed environment.Did MS exchange 2010/2013 including backup and restore procedures.Managed Blackberry servers.Managed MDM Solution (IBM MASS360) and resolve exchange related issues.Managed O365 cloud email environment in hybrid and public scenarios.Performed any other activities as appropriate for the role to ensure deliverables are met within timelines.Handled PowershellShell task to smooth long and time taking task more easier.

Noida Area, India

Design and plan Exchange Services infrastructure.Handled disaster recovery processes.Handled Active Sync configuration.Design and develop exchange policies and Email routing.Patch and configuration management of MS Exchange.Capacity planning in distributed environment.MS exchange 2010/2013.Managed MDM Solution (Airwatch).Handled communication servers like Lync servers 2013 and resolve exchange related issues.Managed O365 cloud email environment.Handled PowershellScripting task.

Gurgaon, India

Handled Exchange/Office 365 level-1 related quarries globally as well as provide support to users to their exchange account related issues , handling power shell scripting on exchange server to modify user's mail box (shared as well individual) , handlwd mail routing (mail delay & tracking) , and provide training to newcomers (to help them to understand basic fundamentals) , mail relay & gateway, arch log , DLP queue monitoring.Handled Severity 1 & 2 related issues globally.Handled ARS Tool (Windows AD) for Exchange to create/modify attributes of user’s shared & individual mailbox. Focused on ITIL procedures like severity 1 & 2 related quarries to discuss with incident management team to downgrade their severity after resolving the issues (After taking approval from user). Participated time to time of Incident & Change management training to provide better support to users globally. Exposer of migration in Exchange/Office 365.Handled powershell scripting on exchange server to modify user's mail box (shared as well as individual).

Gurgaon, India

Handled Network activities and support properly to network team.Responsible for id creation, deletion and configuration.Involved for creating knowledge based article in service now with quality team and as a senior team member educated all team.Exchange/O-365 Operation support to Deutsche Bank users (Outlook, 2007, 2013, Office Communicator, Lync, Skype for Business).Handled Exchange/Office 365 email policies.Handled MDM (Native email client via active sync)Handled PowershellShell task to smooth long and time taking task more easier.

Gurgaon, India

Daily & Weekly call report and extra work done by engineers Submission to Project Lead.Team Performance analysis and report submission to Project Manager or submit to our Client.Daily Complaint Analysis, SLA analysis and Report to Project Manager & ClientManage all Inventory of IT Stock, like old and new laptop & desktop, network printer & USB printer, Manage SOD (Security Override Document) & PCR (Policy Change Request) Process, and store record for future.Configure the iPhone, iPad, Android and Blackberry devices, take data backup and done troubleshoot with all devices. Configure mails like Lotus Traveller, Outlook & all personal mail Ids over the Smartphone, Minitab etc.Configure the new tablets & Laptops with Win 8 & check it is comparable with all Basic applications i.e. running in organization. Configuration & troubleshoot with mailing software Lotus Notes & Microsoft Outlook. Monitoring the Domain users accounts & Groups on Active Directory Server and give appropriate permission to use network resources like share drives, Printers & Wi-Fi devices.Installation & Configuration & troubleshooting of Lotus Notes (6.5, 7, 8.5.2, 8.5.3) Client.Responsible for Video Conference Device connecting & troubleshooting. Monitoring and troubleshooting the Backup related problems and ensuring backups.Trouble shooting/Configure of CRM tools (Mobility, Telemedia, AES, and DTH).Troubleshooting/Installation/Configure of Adagium PACS Agent/Unified Desktop/Remedy.Troubleshooting of O/S (Windows XP, Vista, Win7 etc.).Handled Network activities and support properly to network team.Handled windows PowershellScripting task to view/modify bulk users.

Varanasi Area, India

Administration of Windows 2003 Servers.Implementation of changes on production servers in a large Web Centre environment.Build servers for production and test environments following strict build procedures.Assist in troubleshooting production issues with members of other teams within I.T.Troubleshooted server hardware issues and work with service providers to facilitate repairsInvestigated new technologies, software, patches, and security packages, which will improve system performance and systems administration procedures.Managed, led and supported Windows 2003 Active Directory domain network in multi-locations.Met with Vendors to provide new technology (Software, Hardware, Tools, and Device) to enhance the Windows network architecture.Monitored system and network activity to quickly detect any problems related to system security, performance, or system failures in a timely fashion and meet SLA agreements and provide daily technical support and 24*7 on-call support as well as weekend outage and miscellaneous tasks.Managed systems configuration and maintenance, problem troubleshooting, system and network security with Cyber Trust, scripting applications and program management, network monitoring and performance tuning, planning and directing upgrades and testing operations to ensure optimum system functionality.Maintenance of Microsoft Office Outlook Web Access and Maintenance of Microsoft Office Outlook E-mail, Calendaring & Scheduling. Troubleshooting of Microsoft Office Outlook database & structure problems.Documentation of end-user workstation for troubleshooting tips and maintenance procedures for help desk.Installation & Configuration & troubleshooting of Lotus Notes (6.5, 7, 8.5.2, 8.5.3) Client and Outlook

Diploma In Hardware And Netwoking, Microsoft Server Environment And Software Troubleshooting, A Grade

Activities and Societies: • Participate Microsoft online examinations.Developing Hardware/Software trouble shooting skills. Gaining.

Bachelor Of Arts (B.A.), Economics

Activities and Societies: SportsParticipated College sports (Cricket) activities

Intermediate, Mathematics, A Grade

Activities and Societies: SportsParticipated in Sports (Cricket)