Devbrath Chowdhury Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Delhi, India

Glen Waverley, Victoria, Australia

• In charge of providing exceptional customer service on a daily basis to a large number of foot traffic and customers
• Rostering, covering shifts, creating schedules for more than 50+ team members (part time and casual employment)
• Supporting the customer service team and supervisors in resolving escalated issues or complaints and resolving said issues on the spot, leaving both parties satisfied with the outcome
• Recruiting, training, coaching and performance managing the customer service team.
• Cash control and money handling on a day to day basis to balance the point of sale and registers. Investigating if any cash discrepancies.
• Managing online sales during Covid19 lockdown in Melbourne, ensuring essential groceries are picked and delivered to customers with needs

Chadstone, Victoria, Australia

• Cash control and money handling on a day to day basis to balance the point of sale and registers. Investigating if any cash discrepancies.
• In charge of providing exceptional customer service on a daily basis to a large number of foot traffic and customers
• In charge of delegating tasks to team members and supervising their progress and ensuring its proper completion.

Glen Waverley, Victoria, Australia

• Point of contact for customers buying merchandise in bulk quantities/ providing premium goods and services
• Dealing with sales roughly on a 100000$AUD average on a weekly basis
• Providing, organizing and sorting the said goods and services in a timely manner.

Melbourne, Victoria, Australia

• Delegated tasks to team members to organize, separate and set up merchandise stands and the merchandise store during NBL Cup and the regular season
• Ensuring the customization of clients merchandise is done without any hitches.
• Cash control and running the point of sale efficiently

Melbourne, Victoria, Australia

• Ran activations all across the state of VICTORIA during peak event times to increase sales traffic by attracting more customers
• Managed the online store and sent out the online orders quickly and efficiently as soon as we got it.

Melbourne, Victoria, Australia

• Collaborated with FIRST EVER (an Australian basketball apparel provider) and got new uniforms made for the team for each new season.
• Ensured the score sheet and the time sheet were properly recorded with the team coaches and staff.
• Worked on new marketing campaigns with the team every new season and ensured we were attracting newer talent while retaining the old ones.
• Promoted the team on social media and during orientation and club presentation day in the university to attract new players and offer existing members benefits to rejoin and sign on longer with the club

Melbourne, Victoria, Australia

• Managing of escorting security detail for all tennis players
• Providing customer service to the standard and going above and beyond customer service to all the patrons
• Managing a team of 25+ customer experience ambassadors, helping out with general directions, proving wheelchair accessibility for disabled patrons.
• Meeting with the zone manager before and the after the day to discuss what can be improved upon and calling the proper authorities for any breach in security, any damages to any of the fixtures, so on and so forth.
• Nominating an "Ace of the day" performer for the day after every session and ensuring they get appreciated properly and lauded for their efforts
• Point of contact between all customer experience ambassadors and upper management.

Melbourne, Australia

• Retail assistant for the Ballers Store located at Melbourne Sports and Aquatic Center.
• Cash control and ensuring there were no discrepancies in the sale put through for the day
• Collaborating with the Membership team and the community outreach team by arranging necessary merchandise and making youth basketball kits for training camps.
• Keeping a stock count after every semi annual and annual meeting and amending the numbers on the back end if required
• Investigating if any discrepancies between the actual numbers provided and the numbers on the back end.
• Delegated tasks to team members to organize, separate and set up merchandise stands and the merchandise store.

Melbourne, Australia

• Assisted the merchandise manager and the operations manager in running game days during the regular season and playoffs
• Set up media booths, merchandise stands and membership desk and packed them up on a day to day basis as well
• Managed a team of 15+ volunteers, who were selling the merchandise and the membership team while providing high end clients exceptional customer service.
• Analyzed the social media and worked with the marketing team to put up new content for the next game day.

Melbourne, Australia

Melbourne, Victoria, Australia

• Providing customer service to the standard and going above and beyond customer service to all the patrons
• Meeting with the Zone Coordinator before and the after the day to discuss what can be improved upon
• Handing out maps and necessary directional material for patrons
• Keeping in touch with the Zone Coordinator over the radio regarding need of wheelchairs, first aid and queries requiring extra assistance

Chadstone, Victoria, Australia

Chadstone, Victoria, Australia

• Head Coach for U10 - Grand Finals 2019 Summer, placed second
• Head Coach for U12 - Semi Finals 2019 Summer, placed third
• Organized youth basketball clinics in schools across the state of VICTORIA to invite, nurture and retain basketball players as young as 6 yo to 18 yo.
• Provided coaching of all levels of athletes from beginner to advanced levels across all age groups.
• Trained coaches on how to provide the necessary instructions for all children while focusing on skill development for younger player to more advanced play calling for older.
• Coached and led a couple of teams to the finals from U8s to U14s in both summer and winter season

Burwood, Victoria, Australia

• Led a team of 20+ volunteers on a day to day basis
• Assisted new international and domestic students in locating their respective faculties and organizing networking opportunities between the students and lecturers.
• Set up Welcome to Deakin sites all over the university campus to make the event as inclusive as possible
• Set up disability accessible programs and campus tours
• Organized campus tours for new and prospective students. Also organized a separate campus tour for parents and guardians
• Briefed and debriefed the team each day to make the service we provided better and to make the transition for new students as easy as possible

Melbourne, Australia

Diplôme D'Etudes En Langue Française, French Language And Literature

Currently learning and studying A1 level of French

Bachelor Of Business, Sport Management, 3.38/4 Gpa

Activities and Societies: • Host of multitude of university events, from welcoming international students to multiple cultural festivals.

Bachelor Of Business Administration - Bba, Finance, General, 9.35 Cgpa

Activities and Societies: Actor for different Dramatic Clubs - Rangasthala and ADA Vice Captain of College Basketball Team Played.

Completed Schooling, Physics, Chemistry, Maths, 80%

Activities and Societies: Vice Captain of House Ashoka Soccer Captain Volleyball Vice Captain School Basketball Team Captain School Sports.