As a Generative AI Developer, I specialize in the creation, optimization, and implementation of advanced AI-driven bots. Utilizing deep learning, natural language processing (NLP), and machine learning (ML), I develop sophisticated bots that engage in natural conversations, automate tasks, and generate high-quality content. My role also involves the use of Python for development and the successful launch of AI products.

Data Analysis Experience: Demonstrated ability to perform data analysis using various tools and techniques to extract valuable insights, identify trends, and support data-driven decision-making.IT Technical Support: Proficiency in providing effective IT support to resolve technical issues, troubleshoot system problems, and ensure optimal system performance. This includes addressing IT infrastructure issues and real-time troubleshooting.Proficiency in REST APIs and SOAP: Strong experience in designing, developing, and consuming RESTful and SOAP web services, showcasing the ability to integrate systems and applications effectively and efficiently.Competency in SQL: Mastery of SQL for database management, complex queries, and data manipulation, enabling effective handling of large datasets and a deep understanding of relational database structure and operations.Debugging Skills: Experience using debugging tools to identify and rectify code errors, ensuring software quality and reliability.Data Analytics Knowledge: Familiarity with data analytics techniques and tools for interpreting and visualizing data, identifying patterns and trends, and generating meaningful reports to drive informed decision-making.Project name : Falcon contest 2023Experience in TRIAGE Project:Participation in the Falcon project, developing the TRIAGE application in 2023.Collaboration in designing and implementing machine learning algorithms for prioritizing IT support requests.Utilization of technologies such as Python, TensorFlow, and PyTorch for developing machine learning models.Proficiency in HTML5, CSS3, and JavaScript to create interactive and appealing user interfaces.Knowledge of web design tools such as Bootstrap to ensure a consistent user experience across different devices

Development of "TOMA PEDIDO" Application: Utilizing Scrum practices, I led the development of the "TOMA PEDIDO" application, facilitating order management at a national level in Colombia. Leveraging Docker for deployment, I orchestrated backend development using PHP, Python, and JavaScript, alongside MySQL for robust database management. The frontend, crafted with HTML, CSS, and Bootstrap 4, ensured a seamless user experience. With a keen focus on agile principles, I managed over 18,000 requests since the application's inception.E-commerce Store Development: Following Scrum and DevOps methodologies, I meticulously designed and implemented an e-commerce store using Prestashop and PHP, harnessing the power of Docker for streamlined deployment. Demonstrating expertise in e-commerce development, I seamlessly integrated backend systems to optimize functionality and enhance user experience.

Infrastructure Management: Employing Scrum and DevOps methodologies, I spearheaded the management and coordination of the technological infrastructure at the company, ensuring the operational efficiency of network, hardware, and software systems.Development of "TOMA PEDIDO" Application: Utilizing Scrum practices, I led the development of the "TOMA PEDIDO" application, facilitating order management at a national level in Colombia. Leveraging Docker for deployment, I orchestrated backend development using PHP, Python, and JavaScript, alongside MySQL for robust database management. The frontend, crafted with HTML, CSS, and Bootstrap 4, ensured a seamless user experience. With a keen focus on agile principles, I managed over 18,000 requests since the application's inception.E-commerce Store Development: Following Scrum and DevOps methodologies, I meticulously designed and implemented an e-commerce store using Prestashop and PHP, harnessing the power of Docker for streamlined deployment. Demonstrating expertise in e-commerce development, I seamlessly integrated backend systems to optimize functionality and enhance user experience.Project Management: Adhering to Scrum principles, I meticulously planned, developed, directed, and controlled projects involving automation software. Through effective project management, I oversaw the successful implementation of automation projects, thereby streamlining operations and enhancing efficiency across the organization.Technical Support: With a focus on Scrum and DevOps practices, I provided comprehensive technical support for users and applications, ensuring the smooth functioning of web applications. Demonstrating proficiency in web application development, Windows and Linux server administration, and cybersecurity measures, I played a pivotal role in maintaining operational excellence and resolving technical challenges promptly.

Application for Inventory and Order ManagementVersion Control: GITBackend Development: PHP, Python and JavaScriptDatabase: MySQLFrontend Development: HTML, CSS and Bootstrap 4The application facilitates a workflow from production through to the delivery of the final product to the customer, encompassing the following stages: Production -> Sales ->Invoicing ->Inventory Management->Dispatch. Additionally, the data from this application is utilized for generating reports and Key Performance Indicators (KPIs) for company data analysis.Incident Management NITRO SIMRACING:I developed an application to manage incidents in virtual competitions. The application followed a workflow where competitors would log their race incidents along with the parties involved. These incidents were reviewed by two commissioners who provided a response. These responses were then verified by the lead commissioner, who was responsible for applying a penalty according to the regulations and the actions of those involved.Programming Languages: PHP and JavaScript.Database: MySQL.Frontend Framework: HTML, CSS and Bootstrap 4.E-commerce Development Expertise: Proficient in developing and customizing e-commerce solutions using Prestashop and PHP. Successfully completed multiple projects, each tailored to the specific needs of the client and industry sector.Significant Contributions to Business Growth: Designed and implemented e-commerce platforms for diverse businesses, including:Mundo Arobell : https://www.mundoarobell.com/ Can & Cat Shop: https://canandcat.shop/Antonina Canal: https://antoninacanal.com/ProfyCoc: https://profycoc.com/ Provided ongoing support and maintenance for the e-commerce platform, ensuring its reliability and performance to support the business's continuous growth.

As a software developer at Hape School, I focused on creating secure environments for students, a role that I found both engaging and meaningful. My primary responsibility was to develop software solutions tailored to the educational needs of the school community.Key Contributions:Developed a custom internal application for managing student profiles from admission to enrollment. This application was implemented on a virtual server using PHP, Bootstrap, HTML, and MySQL technologies.Utilized Moodle to create courses and facilitate online learning platforms for students and teachers.Designed and implemented educational applications and school management systems to enhance the learning experience.Configured the school's secure network infrastructure Firewall systems to create and profile secure networks for students and teachers.Set up virtual networks, servers, and virtual machines using Xen Server and Hyper-V to optimize resource management and scalability.Technologies Used:MoodlePHPBootstrapHTMLMySQLUniFiFirewallXen ServerHyper-VIn my role at Hape School, I played a crucial part in developing software solutions and configuring network infrastructure to create a safe and conducive learning environment for students and teachers alike.

Responsibilities:As a Systems Development Analyst at ALIADO BPO, my primary function was to create a data center for a call center environment. This involved configuring a Unix server with Elastix technology for VoIP services. The server was further customized and secured with a Fortinet firewall, which included the setup of various VLANs, policies, and parameters. These components were integrated with switches and connected to the company's internal network.Additionally, I developed a program for managing debt collection activities performed by advisors. This program was developed using PHP and CSS for the frontend, with MySQL serving as the backend database.Key Contributions:Established a data center environment for the call center, leveraging Unix server technology with Elastix for VoIP services.Configured and optimized the Unix server with a Fortinet firewall to ensure security and compliance requirements were met.Implemented VLANs, policies, and parameters within the firewall to manage network traffic effectively.Developed a debt collection management program for advisors using PHP and CSS, providing a user-friendly interface for efficient workflow management.Utilized MySQL for the backend database to store and manage data related to debt collection activities.In my role as a Systems Development Analyst at ALIADO BPO, I played a pivotal role in establishing a robust infrastructure for the call center operations and developing software solutions to enhance operational efficiency in debt collection processes.

Responsibilities:As an IT analyst at SMC, my primary responsibility was to generate reports based on data analysis and metrics. Additionally, I had the opportunity to implement software solutions for ticket creation across different departments and requests within the company.Key Contributions:Generated data reports based on thorough analysis and metrics to offer insights into the IT infrastructure and operations. These reports were directly distributed to clients, providing them with visibility into the current state of the business. Data sources encompassed helpdesk tickets, system logs, and user feedback.Conducted in-depth data analysis to identify trends, patterns, and areas for improvement within the IT infrastructure and operations. Utilized analytical tools like Excel with macros and VBA for process automation and efficiency enhancement.Implemented GLPi for ticket creation, serving as a comprehensive service desk solution across all company departments in a tree diagram structure. This involved customizing the GLPi system with PHP to meet specific company needs. The modified version of GLPi was deployed on an Azure virtual server.Developed a ticket reading system using C# and SQL to facilitate efficient processing of ticket information. This system allowed for streamlined ticket management and enhanced communication between departments.Technologies Used:Analytical tools for data analysis: Excel with macros and VBA.Software implementation tools: Customized GLPi with PHP for ticket creation and management. Developed a ticket reading system using C# and SQL for efficient ticket processing.In my capacity as an IT analyst at SMC, I leveraged data analysis and software implementation to optimize IT operations, aligning them with company objectives and driving improved productivity and customer satisfaction.

** Responsibilities** :Resolved issues related to copper network infrastructure in both WAN and LAN settings, ensuring seamless operation.Provided technical support to multiple clients by troubleshooting network connectivity issues, diagnosing hardware and software problems, and implementing solutions.Addressed customer problems related to IoT connectivity, ensuring the smooth operation of IoT devices and services.Interacted directly with customers to provide technical assistance, guide them through troubleshooting steps, and offer recommendations for optimizing their network setups.Utilized networking principles such as TCP/IP, DHCP, DNS, and VLAN configurations to diagnose and resolve issues effectively.Skills Utilized:Strong understanding of networking principles, including TCP/IP, DHCP, DNS, and VLAN configurations.Effective communication skills to interact with customers and provide technical assistance.Problem-solving skills to diagnose hardware and software problems and implement solutions in a timely manner.In my role as a technical support specialist at ETB, I played a crucial role in ensuring the smooth operation of network infrastructure and IoT connectivity for multiple clients, contributing to customer satisfaction and the efficient functioning of services.